Account Executive (Remote)

SoftwareReviews - Enterprise; Toronto; Remote; CAD 60,000 - 85,000; Full time

Job summary

A leading company in the IT advisory sector seeks an Account Manager to manage client relations and drive membership renewals. The role involves creating sales plans, ensuring top-notch service, and leveraging CRM tools to enhance client engagement. This position offers a competitive package, including generous time-off policies and employee development programs.

Benefits

Competitive compensation packages

President Club awards and trips

RRSP matching

Generous time-off policies with summer hours

Employee recognition and development programs

Pet friendly offices

Onsite gym

Virtual yoga sessions

Qualifications

• 3+ years of Account Management experience, with a proven track record of success.
• Experience in the IT Research and Advisory market.
• Working as part of a team is an asset.

Responsibilities

• Manage client accounts to drive renewals and future sales.
• Create and execute sales and service activity plans.
• Respond to inbound requests from members.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Job description

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

• Create and execute sales and service activity plans. Manage member life-cycletasks, including scheduling and eventually leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team an asset.

Skills

• Critical Thinking : Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs / requests and be able to say it back to them / find analyst to support them.
• Planning & Organization : Set daily schedules, plan territory, setting plans for account growth ext.
• Time management : Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
• Goal setting : Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate / ask for help when off pace for goal attainment
• Active listening : Able to identify client needs; asks great questions & listens

What do we offer :

• Competitive compensation packages
• President Club awards and trips
• RRSP matching
• Generous time-off policies with summer hours and soft close days.
• Employee recognition and development programs
• Buy a book” program
• Pet friendly offices, an onsite gym, virtual yoga sessions, rooftop patio, company fun days, and more!

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process