Customer Success Manager

Sales Talent Agency; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading SaaS company is seeking a Customer Success Manager to join its rapidly growing team. The role involves managing B2B accounts, driving value for finance teams, and achieving upsell goals within a stable, product-led environment. This is a full-time remote role based in the Greater Toronto Area, offering a competitive salary and benefits.

Benefits

Equity package

Comprehensive benefits

Qualifications

• 3+ years of SaaS Customer Success experience with mid-market to enterprise customers.
• Proven success in onboarding, retention, renewals, and upselling.
• Strong communication and project management skills.

Responsibilities

• Manage a book of ~50-60 B2B accounts.
• Lead onboarding, upselling, cross-selling, and renewals.
• Own retention metrics and achieve upsell goals.

Skills

Communication

Project Management

Results-driven Mindset

Education

3+ years of SaaS Customer Success experience

Experience with finance decision-makers

Job description

Direct message the job poster from Sales Talent Agency

Senior Account Manager looking for top sales talent

Customer Success Manager (Remote - GTA)

Confidential SaaS Company | Mid-Market to Enterprise Clients

Our client is looking to hire a Customer Success Manager to join their rapidly growing SaaS company that is transforming how finance teams manage accounts receivable. Backed by $13.5M in funding and experiencing 50%+ YoY revenue growth, this company offers a stable, product-led environment with strong retention and a high-performing team.

Location:

• Fully remote within the Greater Toronto Area
  
  

The Role:

• Manage a book of ~50-60 B2B accounts
• Lead onboarding (time-to-live ≤ 45 days), upselling, cross-selling, and renewals
• Drive value for finance teams (Controllers, AR Managers, CFOs)
• Own retention metrics and achieve upsell goals of 10% YoY
• Collaborate with sales, product, and outsourced SDR teams
  
  

What We’re Looking For:

• 3+ years of SaaS Customer Success experience with MM to ENT customers
• Proven success in onboarding, retention, renewals, and upselling
• Experience with finance decision-makers is a plus
• Strong communication, project management, and results-driven mindset
  
  

Compensation & Perks:

• Base salary: $80K–$100K
• OTE: $120K–$150K (uncapped commission)
• Equity package
• Comprehensive benefits
  
  

About the Business:

• ARR: $3.5M+ (excluding ~$1M in payments revenue)
• Avg. deal size: $45K–$80K
• 100% NRR; high retention and strong CS leadership
• AI-powered platform with 4 SaaS modules and a payments upsell
• Rapid growth: From $2.4M in 2022 to $6.6M in 2024
• Global reach with 80% of revenue in North America
  
  

Interested candidates, please note our team checks for new applicants every day and while we would love to be able to engage with each of you personally, given the high volume of applicants we receive we are only able to contact candidates that are best suited for this role.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Consulting

• Industries

  Software Development, Computer Hardware Manufacturing, and IT Services and IT Consulting

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