Account Executive Premium Services

True North Sports + Entertainment; Winnipeg; On-site; CAD 52,000 - 76,000; Full time

Job summary

True North Sports + Entertainment in Winnipeg, Manitoba, is seeking an Account Executive, Premium Services to strengthen customer relationships, provide outstanding account support, and drive revenue growth through premium ticketing, packages, and experiences.

The role requires exceptional customer service, targeted account management, and proactive outreach to generate incremental revenue while maintaining detailed CRM records.

Qualifications

• 2+ years in sales or customer service.
• Post-secondary education in business, marketing, or related field.
• Excellent interpersonal and communication skills.
• Ability to generate incremental revenue through proactive contact.
• Strong organization and attention to detail.
• Proficient in Microsoft Office and CRM systems.
• Ability to work evenings/weekends/holidays as needed.

Responsibilities

• Provide exceptional customer service and support to Premium Licenses and Season Ticket Members.
• Manage customer requests throughout the year with focus on retention and revenue growth.
• Manage a targeted list of Premium accounts with proactive contacts.
• Ensure all customer and prospect information is captured in the CRM system and maintain accurate records.
• Provide technical support at Winnipeg Jets, Manitoba Moose, and/or Canada Life Centre events as required.
• Participate in weekly meetings and training sessions.
• Achieve weekly touchpoints via telephone, email, and in-person contacts to grow incremental revenue for True North Sports + Entertainment including ticket packages, group sales, and premium products.
• Undertake other duties as required that are consistent with the responsibilities of the role and the needs of the organization.

Skills

Sales & CS

Communication

Relationship Building

Time Management

Organization

Education

Post-secondary education in business/marketing

Tools

CRM Software

Microsoft Office

Job description

True North Sports + Entertainment is looking for a results-oriented Account Executive, Premium Services to strengthen customer relationships, provide outstanding account support, and drive revenue growth through premium ticketing, packages, and experiences.

What to be excited for in this role:

• Primary responsibility is to provide exceptional customer service and support to Premium Licenses and Season Ticket Members.
• Manage customer requests professionally and proficiently throughout the year with a focus on building relationships and developing a rapport to ensure retention and growth of revenue.
• Effectively and consistently manage a targeted list of Premium accounts to the highest level of customer service with targeted number of proactive customer contacts throughout the year.
• Ensure all customer and prospect information is captured in the CRM system and maintain accurate records in the database.
• Provide technical support and customer service at Winnipeg Jets, Manitoba Moose, and/or Canada Life Centre events as required.
• Participate in and contribute ideas to weekly meetings and training sessions.
• Achieve weekly touchpoint expectations through telephone, email, and in-person contacts for targets associated with growing incremental revenue for True North Sports + Entertainment including but not limited to, Winnipeg Jets ticket packages, group sales, and premium products.
• Undertake other duties as required that are consistent with the responsibilities of the role and the needs of the organization.

What we need from you:

• Previous successful experience in sales and/or customer service role.
• Post Secondary education in business, marketing, or related field.
• Excellent interpersonal skills with a strong understanding of customer service.
• Deliver results and exceed expectations while working collaboratively with others.
• Results driven with the ability to set goals and deliver on priorities.
• Superior attention to detail and excellent personal organization.
• Strong computer skills with working knowledge of Microsoft Office.
• Highest level of personal and professional integrity and ethics.
• Proactive in anticipating problems and/or issues and providing superior customer service solutions.
• Strong written and verbal communication skills to communicate with Winnipeg Jets stakeholders.
• Ability to generate incremental revenue through call campaigns with defined call volume targets.
• Sound interpersonal skills and judgment to aid in management of relationships with various customers, peers, and supervisors as required in this role.
• Very strong organizational skills to stay on task and effectively manage competing demands towards successful and timely completion of projects.
• Must be flexible with working evenings, weekends, and holidays on an as needed basis.

Why you should join us!

We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.

Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.

We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!

We are Venues | We are People | We are Community