Account Manager, Customer Service - Calgary Stampeders

Calgary Sports and Entertainment Corporation; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

Calgary Sports and Entertainment Corporation seeks an Account Manager, Customer Service for the Calgary Stampeders, on-site in Calgary. You will respond to customer inquiries, manage season-ticket renewals, and support game-pack administration while delivering excellent fan service.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office to manage inquiries, renewals, and events effectively.

Qualifications

• 1–2 years of customer service experience.
• Excellent telephone manner and positive attitude.
• Ability to multi-task and meet deadlines under pressure.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Address and resolve customer service inquiries and concerns, including renewals for Season Ticket Members.
• Provide administrative support for season ticket/game packs and events.
• Make outbound calls to clients and maintain positive relationships.
• Promote and sell season tickets, renewals, group tickets, and game packages.
• Attend home games and oversee Ticket Office operations as needed.

Skills

Customer service

Communication

Multitasking

Telephone manners

Microsoft Office

Education

Post-secondary degree

Tools

Microsoft Office Suite

Job description

Account Manager, Customer Service - Calgary Stampeders

Job Category: Admin/Support Staff

Requisition Number: ACCOU002314

• Posted : August 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you'd like to join a team that's people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we'd love to sign you to a player's contract!

THE POSITION

The Account Manager Customer Service is primarily responsible for responding to all customer service inquiries and concerns, while ensuring satisfaction of clients is first priority. Manage and renew assigned group of Season Ticket Members. Provide administrative support by managing all season ticket/game packs; performing outbound calls to selected client group and maintain a positive relationship with all clients.

KEY ACCOUNTABILITIES

• Address and resolve all customer service questions, requests, concerns, and feedback within a 24-business hour timeframe.
• Manage inbound customer service emails and calls efficiently, responding promptly by leveraging FAQs and applying strong problem-solving skills.
• Cultivate and maintain positive relationships with assigned Season Ticket Members through various channels, including outbound calls, face-to-face interactions at games and Season Ticket Member Events.
• Lead the execution of the annual Season Ticket Member renewal campaign.
• Conduct the specified number of touchpoints outlined by Service Management to maximize Season Ticket Member satisfaction and retention.
• Utilize CRM tools to track and report the progress of relationships and touchpoint systems with Season Ticket Members, ensuring client profiles are consistently updated.
• Attend a predetermined number of home games outside normal business hours, overseeing Ticket Office operations during these events.
• Serve as a resource to all fans and season ticket members within McMahon Stadium.
• Manage the collection of outstanding balances on Season Ticket Member accounts.
• Actively promote and sell season tickets, renewals, group tickets, game packages, and single-event tickets for events at McMahon Stadium, while driving new business opportunities, upselling existing clients and maximizing revenue through proactive inside sales activities
• Provide tours of McMahon Stadium upon request.
• Provide reception relief when required.
• Actively participate in safety programs and follow policies;
• All other duties as assigned.

THE INDIVIDUAL

The ideal individual will have the following background:

• Post-secondary degree is considered an asset
• Minimum 1-2 years of customer service experience;
• Exceptional telephone manner, positive attitude;
• The ability to multi-task and perform under pressure while meeting deadlines is crucial;
• Ability to work independently or as part of a team with exceptional communication skills (both written and verbal);
• Intermediate to advanced skills using all Microsoft platforms is considered a strong asset.

This position will remain open until 3:00pm Friday, September 4th, 2026.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.