Account Executive

Unblocked; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a high-growth, innovative SaaS company as an Account Executive, where you'll champion customer success and drive meaningful engagement. This role offers the opportunity to influence product development and enhance user experiences while collaborating with a dynamic team. With a focus on understanding customer goals and delivering value, you'll thrive in a fast-paced environment that values creativity and results. Enjoy a competitive salary, equity options, and generous benefits as you contribute to a company dedicated to empowering software development teams.

Benefits

Competitive salary

Equity in the company

Generous medical and dental benefits

Flexible vacation policy

Choice of Apple hardware

Diverse opportunities for personal growth

Qualifications

• 4+ years in customer-facing roles like Customer Success or Sales.
• Strong communication skills and a data-driven approach.

Responsibilities

• Guide customer accounts from onboarding to renewals.
• Ensure customers achieve their desired outcomes with the platform.

Skills

Customer Success Management

Sales Management

Product Management

Communication Skills

Data Analysis

Project Management

Problem Solving

Collaboration

Job description

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About the Role

As an Account Executive at Unblocked, you’ll guide customer accounts from onboarding, through upgrades and renewals, ensuring they achieve their desired outcomes and gain maximum value from our platform.

About Unblocked

Unblocked is a high-growth, well-funded SaaS company that helps answer questions software development teams have about their applications. This allows them to spend less time in meetings and dealing with interruptions, and more time writing code.

We are a small team with a track record of building developer tools that solve real problems. We encourage participation in the entire product-development process, and you will have the opportunity to help define Unblocked and shape its roadmap, implement solutions that deliver the experience customers love, and get first-hand feedback from the teams who use our products.

About You

• Customer champion who enjoys understanding customer goals, pain points, and workflows.
• 2–5 years of experience managing post-sales relationships for technical B2B SaaS products.
• Excellent communicator, adept at clearly presenting complex ideas.
• Data-driven approach using analytics, health scores, and NPS.
• Proactive problem solver and effective project manager.
• Growth-oriented mindset, keen to learn and innovate.
• A trusted advisor capable of engaging technical users and senior executives.
• Collaborative teammate, effective across Sales, Product, and Support.

Minimum Requirements

• 4+ years in customer-facing roles such as Customer Success, Sales, or Product Management.
• Ambitious, organized, and driven individuals passionate about developer tools.
• Strong verbal and written communication skills.
• Highly motivated, results-driven, comfortable in fast-paced environments.

Our Culture

• Driven to get things done: Makers and creators who execute efficiently.
• Able to play well with others: Excellent collaborators and communicators.
• Passionate advocates for the end-user: Relentlessly dedicated to customer success.
• Different: Offer unique skills, elevate teams, and inspire continuous learning.
• Ambitious malcontents: Motivated to challenge the status quo and drive meaningful tech impact.

What’s in it for you?

• Competitive salary.
• Equity in the company (for eligible candidates).
• Generous medical and dental benefits.
• Flexible vacation policy.
• Your choice of Apple hardware.
• Diverse opportunities for personal growth.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Technology, Information and Internet

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