Account Executive

Microserve; Calgary; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Time-off policies

Paid time off

Extended Medical and Dental

Employee discounts

Wellness & Engagement Activities

Community involvement

Hybrid working environment

Learning and development opportunities

Job summary

Microserve in Calgary, Alberta is seeking an Account Executive to grow our IT services and solutions business with new and existing clients.

You will identify opportunities, manage relationships, present tailored solutions, and drive the sales cycle from prospecting to closure, while collaborating with the broader team.

Hybrid role with strong emphasis on customer impact, relationship building, and results.

Qualifications

• Degree/diploma in business field preferred.
• Experience in sales/account management within IT solutions/services.
• Strong knowledge of the local IT market and industry.
• Excellent verbal and written communication; ability to present to clients.
• Goal-oriented attitude with self-motivation and determination.
• Demonstrated ability to maintain relationships; leadership skills a plus.

Responsibilities

• Actively seek, identify, qualify and develop new business opportunities in IT services and solutions.
• Build strong client relationships and develop opportunities within assigned accounts.
• Develop relationships with influencers and decision makers as trusted IT advisor.
• Work with team to present technical solutions tailored to client needs.
• Take responsibility for the sales process to deliver solutions and services.
• Update CRM with client information and opportunities.
• Provide forecasts and reports to management.
• Escalate client issues as needed across all aspects of the relationship.
• Participate in call-based and other marketing/lead generation campaigns.
• Lead or participate in writing proposals and RFP responses.

Skills

Client relationship management

Sales

Communication skills

Lead generation

CRM

Presentation skills

Teamwork

Proactivity

Proposal writing

Education

Business degree/diploma

Tools

Microsoft Office

Excel

Word

Job description

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.

Position Overview

Microserve is looking for a competent, motivated, and ambitious Account Executive to join our team in Calgary, Alberta. If you love finding new business opportunities and managing relationships with existing clients, this job is for you! You will be directly responsible for the maintenance and expansion of our customer base.

As an Account Executive, you will be responsible for identifying and developing new client prospects, managing client relationships, and ensuring the successful delivery of Microserve services and solutions to clients. You will develop comprehensive strategies to drive team success and own customer relationships.

Additionally, you will leverage your business and partnership relationships by researching the account to understand its operating model, business challenges, critical metrics, and growth strategy to develop a solution-based strategy to retain and build client relationships and partnerships.

Responsibilities:

• Actively seek, identify, qualify and develop new business opportunities specializing in IT Services and Solutions.
• Build strong client relationships and continue to build new opportunities within assigned accounts on an ongoing basis
• Develop and nurture solid business relationships with influencer's and decision makers within client organizations who will see you as a trusted IT advisor
• Work closely with other members of the team to develop and present technical solutions that are the best-fit for our clients’ needs
• Take overall responsibility for all aspects of the sales process to ensure the successful delivery of solutions and services within assigned client accounts
• Update and Manage Client information and opportunities in CRM
• Provide forecast and other reports as requested by management
• Act as an escalation point for clients on issues pertaining to all aspects of their relationships with Microserve
• Participate in call-based and other marketing or lead generation campaigns as required
• Consistently demonstrate a high level of teamwork through working cooperatively and effectively with other internal and external stakeholders
• Lead and/or participate in writing proposals and RFP responses for your clients.

Requirements:

• Degree/diploma in related Business field is strongly preferred
• Experienced in sales/account management within the IT Solutions and Services.
• Extensive knowledge and interest in local IT market and industry is strongly desired
• High level of skill with Microsoft Office Suite, especially Word and Excel.
• Excellent verbal and written communication skills; ability to make presentations to various clients
• Goal-oriented "go-getter" attitude to achieve targets through self-motivation and determination
• Demonstrated ability to maintain relationships
• Strong leadership skills will be considered an asset

What do you get?

• Time-off policies that promote work/life balance
• Paid time off
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities - Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement - We care about giving back to our communities and plan for volunteering events at least once per quarter
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities