Account Director - Facilities Management

Dexterra Group; Halifax; On-site; CAD 60,000 - 86,000; Full time

Benefits offered by this job

Employee Referral Program

Medical and dental benefits

Career growth opportunities

Job summary

Dexterra Group is seeking an experienced accounts leader to drive revenue growth and profitability for assigned clients. You will lead on-site teams, build strong client relationships, and ensure service excellence across custodial and maintenance operations.

This role emphasizes safety, quality, and operational efficiency with travel as needed, and offers growth opportunities within a growing, inclusive company.

Qualifications

• Minimum of 2 years of operational experience in Custodial & Maintenance management.
• Experience overseeing custodial operations in retail and office environments is considered an asset.
• Multi site contract experience is a plus
• Ability to travel overnight when required
• Must pass a Federal criminal background check
• Must have a clean drivers abstract

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts
• Build and maintain strong client relationships through excellent service delivery
• Manage, mentor, and inspire on-site teams to achieve performance goals
• Identify and pursue new business opportunities to drive account growth
• Oversee resource planning, scheduling, and workforce optimization
• Recruit, onboard, and train team members to support operational success
• Ensure compliance with safety standards and quality assurance protocols
• Drive client satisfaction and long-term account retention

Skills

Leadership

Operational excellence

Accountability

Team leadership

Attention to detail

Data-driven decisions

Inclusive leadership

Job description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

Company Description

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

Work That Matters, People Who Care.

For over 75 years, the companies that began independently and now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. That's something we're truly proud of: Work That Matters, People Who Care.

Job Description

Key Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts
• Build and maintain strong client relationships through excellent service delivery
• Manage, mentor, and inspire on-site teams to achieve performance goals
• Identify and pursue new business opportunities to drive account growth
• Oversee resource planning, scheduling, and workforce optimization
• Recruit, onboard, and train team members to support operational success
• Ensure compliance with safety standards and quality assurance protocols
• Drive client satisfaction and long-term account retention

Competencies For Success

• Strong leadership presence with the ability to influence and inspire
• Results-oriented, with a focus on operational excellence and execution
• High level of accountability - for self and others
• Collaborative mindset and commitment to team success
• Exceptional attention to detail and organizational skills
• Comfortable using data and technology to inform decisions
• Committed to inclusive leadership - ensuring every voice is heard

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of operational experience in Custodial & Maintenance management.
• Experience overseeing custodial operations in retail and office environments is considered an asset.
• Multi site contract experience is a plus
• Ability to travel overnight when required
• Awareness of technical elements needed to deliver services support
• Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
• Excellent interpersonal and communication skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.
• Must pass a Federal criminal background check
• Must have a clean drivers abstract

Additional Information

WHAT’S IN IT FOR YOU?

• Employee Referral Program
• Fully covered supplemental medical and dental care benefits.
• While other companies are downsizing, we are growing!
• Be number one from day one by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.