Account Director

Havas Health Network; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An innovative marketing services firm is seeking a dynamic Account Director to spearhead client relationships in the health and pharma sectors. This role emphasizes strategic thinking, creative excellence, and team leadership. As a key player, you will oversee campaign execution, mentor a talented team, and drive business growth through exceptional client service. If you thrive in a collaborative environment and are passionate about delivering impactful marketing solutions, this opportunity is perfect for you. Join a forward-thinking company where your contributions will shape the future of health communication!

Qualifications

• Proven experience in client services/account management in healthcare or pharma.
• Strong working knowledge of PAAB and strategic thinking.

Responsibilities

• Lead client relationships and ensure work exceeds expectations.
• Mentor team members and manage project financials.

Skills

Client Relationship Management

Strategic Thinking

Communication Skills

Financial Acumen

Leadership Skills

Job description

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Director of People, Talent Operations at Havas

Havas Health Toronto is looking for an experienced Account Director, Client Services to join our dynamic team. If you’re a strategic thinker, a client relationship builder, and passionate about leading great work in the health & pharma space — we’d love to hear from you.

About the Role:

As an Account Director at Havas Health Toronto, you’ll lead client relationships, mentor a talented team, and ensure our work not only meets expectations—but exceeds them. You’ll play a key role in delivering strategically grounded, creatively excellent, and business-driving campaigns across multiple health and pharma brands.

Key Responsibilities:

1. Drive Client Success (40%)

• Develop deep knowledge of assigned drug brands, therapeutic areas, and market dynamics
• Lead strategic communications planning and campaign execution
• Build trusted client relationships and identify opportunities to add value
• Manage budgets, timelines, and ensure smooth internal workflows
• Track revenue forecasts and proactively manage project financials
• Mentor and support team members in their growth
• Provide clear direction and regular feedback
• Develop annual performance plans with each team member

2. Champion Creative Excellence (15%)

• Collaborate closely with Creative, Strategy, and Digital teams
• Ensure briefs, estimates, and timelines are well-defined and aligned
• Help craft and sell through CBIs that push brands forward
• Uphold strategic and creative quality throughout execution

3. Grow Existing Business (15%)

• Identify and pitch new opportunities within current client portfolios
• Collaborate across departments to create compelling sell stories

4. Support New Business Efforts (10%)

• Contribute to pitch strategy, development, and presentations
• Help shape winning narratives and bring fresh thinking to the table

Team Management:

Direct reports may include Account Supervisors/Managers and Project Managers.

What We're Looking For:

• Proven experience in client services/account management in a healthcare or pharma agency setting
• Strong working knowledge of PAAB
• Strong strategic thinking, financial acumen, and leadership skills
• Exceptional communication and relationship-building abilities
• Passion for great work and a collaborative mindset

Seniority level

• Director

Employment type

• Full-time

Job function

• Advertising, Marketing, and Project Management

Industries

• Marketing Services and Advertising Services

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