Account Director - Total Account Management (Greater Toronto Area)

InterContinental Hotels Group; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Account Director to drive corporate sales. This role involves strategic business development, performance analysis, and building strong relationships within the Canadian market. The ideal candidate will possess exceptional communication and problem-solving skills, along with a passion for delivering outstanding customer service. With a focus on collaboration and strategic planning, you will work closely with hotels and clients to maximize opportunities and drive revenue. If you thrive in a competitive environment and are ready to take on a challenging role, this position is for you.

Benefits

Paid time off

Medical insurance

Dental insurance

Vision insurance

401K plan

Qualifications

• Experience in managing large-scale sales segment plans from conception to implementation.
• Strong communication skills for effective interactions at all organizational levels.

Responsibilities

• Identify and develop new business opportunities to maximize market share.
• Collaborate with hotels to ensure clear communication of expectations and goals.

Skills

Sales Management

Communication Skills

Problem-solving

Networking

Commercial Acumen

Education

Bachelor’s or Master’s degree in Marketing

Equivalent combination of education and work-related experience

Job description

The Account Director is primarily responsible for strategically identifying, developing, and managing corporate transient and group sales opportunities. This role requires a strategic thinker with a strong sales acumen, exceptional relationship-building skills, and a passion for delivering outstanding customer service. The ideal candidate will possess strong problem-solving skills, the ability to work collaboratively within a team, and a drive to win in a highly competitive market.

Your day to day

• Business Development: Actively seek and develop new business opportunities and contacts within assigned accounts to maximize market share and revenue.
• Strategic Planning: Assess accounts and their opportunities, building strategic account plans using the IHG template. Collaborate with global counterparts, agencies, hotels, and contacts to execute strategies and tactics that drive revenue and market share.
• Performance Analysis: Monitor account performance metrics and use data to identify trends and opportunities, utilizing data-driven insights to inform decision-making and refine sales strategies.
• Networking: Network within accounts to identify key decision-makers and influencers, building relationships to fully penetrate account potential.
• Understanding Client Needs: Seek to understand the account's business and priorities, developing strategies that align with their objectives and maximize opportunities.
• Collaboration with Hotels: Work closely with appropriate hotels to ensure clear communication of expectations and goals. Develop a network of support at key hotels, fostering close working relationships with hotel management and sales staff.

What we need from you

• Education: Bachelor’s or master’s degree in marketing, Management, Business, Hospitality, or an equivalent combination of education and work-related experience.
• Market Experience: Demonstrated experience working in the Canadian market, with a deep understanding of managing across cultural teams and client interactions.
• Sales Management: Proven experience in organizing, planning, and executing large-scale sales segment plans from conception through implementation.
• Communication Skills: Effective verbal and written communication skills for providing information to clients, vendors, senior management, and staff. Ability to work effectively at the board level in client companies, with strong relationship management, negotiating, and persuading abilities.
• Commercial Acumen: Strong commercial acumen with a high-level understanding of operating in an owned, managed, and franchised environment. Experience with franchise organizations or ownership constituencies is preferable. International experience or handling accounts with an international scope is required.

Travel: Willingness to travel up to 50% as needed.

Location: Remote: Candidate must reside in the Greater Toronto Area.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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