Account Director

100 DAC Group / Canada Ltd.; Toronto; On-site; CAD 156,000 - 183,000; Full time

Job summary

100 DAC Group / Canada Ltd. is seeking an Account Director to lead digital media, content marketing, and web development programs for national and Fortune 500 clients.

You will supervise Account Managers and Executives, align teams to client goals, and drive revenue growth with strong financial acumen. This role requires deep client services experience, superb communication, and the ability to present to senior decision-makers.

Qualifications

• 7+ years in a client services role managing clients and growth.
• 3+ years in advertising agency managing digital programs.
• 2+ years leading an account team with budget responsibility.
• Experience managing Fortune 500 brands.
• Strong writing, communication, and presentation skills.

Responsibilities

• Provide senior account direction and people leadership to the team of Account Managers and Executives.
• Develop understanding of client industry, marketing strategy and goals.
• Identify opportunities to grow existing client relationships.
• Prepare client engagement briefs, proposals, and reports; track data and QA.
• Collaborate with internal teams to meet client objectives and goals.
• Monitor program KPIs and ensure performance meets targets.
• Support major new business initiatives including pitches and RFPs.
• Build relationships with senior client executives and manage inquiries.
• Deliver documentation and client communications according to standards.
• Create annual account plans to meet revenue and margins.

Skills

Account management

Leadership

Client services

Budget management

Forecasting & reporting

Proposal & presentation

Strategic planning

Communication

Fortune 500 experience

Education

University degree in a related field

Tools

MS Office (PowerPoint, Excel)

Job description

Move Your Career Forward with DAC as an Account Director

Who We Are

We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.

Position Summary

This role includes the account direction of digital media, content marketing strategy, web and application development, and overall program and client service management. The successful account director will engage with the media, development, SEO, analytics and strategy teams and be responsible to ensure the various teams work toward delivering business results for our clients. This includes leading internal and client teams, leading client-facing deliverables, and leading client presentations. You will have strong people leadership skills, excellent client relationship management experience, as well as a high level of financial acumen.

What You’ll Do

Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives.

Develop a firm understanding of the client’s industry, marketing strategy and goals

Look for opportunities to grow existing client relationships.

Manage internal aspects of project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications

Develop internal relationships with all internal teams to ensure collaboration that delivers on set client objectives and goals

Monitor established program KPIs and ensures that the program performance meets the agreed-upon client KPIs.

Support major new business initiatives including client pitches, RFP responses, and marketing events

Develop productive business relationships and alliances with senior executives with our clients in order to manage day-to-day program-related inquiries and deliverables.

Build and enhance relationships with clients.

Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.

Work with clients to complete a specific project brief and coordinate client approvals.

Create Contact Reports, Status Reports, and Budget Reports in accordance with DAC’s standards for quality and accuracy.

Development of annual account plans that meet revenue growth and profit margin targets for assigned clients.

Ongoing ownership of client financial health including revenue delivery, growth, and profitability

Demonstrates in-depth knowledge of DAC’s product offerings, including web and digital development, media, and analytics

Remain knowledgeable about ongoing program activities

Serve as a thought leader internally and externally through knowledge-sharing, blog and whitepaper development, and industry event participation

What You Bring

7+ years experience in a client services position, managing clients and responsible for account growth

3+ years working for an advertising agency, managing digital programs (e.g. SEO, SEM, Social Media, Mobile, etc.)

2+ years experience leading an account team and related budget

Experience managing Fortune 500 companies

Project Management experience

Strong writing, communication, and presentation skills

Experience presenting and selling to high-level decision-makers at enterprise brands with a national scope

Experience developing strategic plans with clients

Strong proficiency in MS Office, especially PowerPoint and Excel

University degree in a related field

What You’ll Get

Professional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry.

Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation.

Competitive Benefits: Competitive salary and comprehensive health benefits. Generous PTO, wellness initiatives and parental leave. Retirement saving plans. Opportunities for continued learning and professional development. A supportive, collaborative, and casual work environment.

How We Work

This role requires three days in-office. Remote work is not available for this position.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, state, or municipal law.

At DAC we celebrate your contributions, provide you with opportunities, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs. Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $110,000 - $129,000..The estimate displayed represents the typical salary range for this position and is just one component of DAC’s total compensation package for employees.

DAC is a leading international media agency helping brands connect with customers and prospects at every stage of the customer journey, from the enterprise level right down to hyper-local moments since 1972.

Recognized by Forrester as one of the world’s most significant growth driving agencies, DAC is passionate about helping businesses build, maintain, and optimize their online presence, leveraging our expertise in

• Reputation Management
• Local Presence Management
• Content Strategy
• Paid Media
• SEO & SEM
• Data Analytics
• Design and UX

DAC’s mission is to drive impactful client results by amplifying brands to their target no matter where they are.