Account Development Manager

Rogers Communications, Inc.; Old Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at an innovative company that is committed to connecting Canadians. As an Account Development Manager, you will play a crucial role in driving business growth by engaging with clients and providing tailored solutions. This role offers the chance to work with a diverse range of industries and contribute to the success of businesses across Canada. With a focus on collaboration and customer satisfaction, you will help foster relationships that matter while leveraging the latest technology and industry insights. Embrace the entrepreneurial spirit and make a positive impact in your community while building a rewarding career.

Benefits

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan

Employee stock options

Generous employee discounts

Leadership development programs

Mentorship and coaching programs

Qualifications

• 3-5 years of sales support or direct sales experience required.
• Strong ability to develop and maintain customer relationships.

Responsibilities

• Engage with clients to address business challenges and needs.
• Attend client meetings and support account executives.
• Utilize SFDC for managing opportunities and customer interactions.

Skills

Sales Support

Customer Relationship Management

Communication Skills

Negotiation Skills

Industry Knowledge (Wireless/Wireline)

Education

Post-secondary education in business-related field

Tools

Salesforce (SFDC)

Job description

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Account Development Manager

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in innovative technology capabilities, and invest in our people to serve our business customers and their communities.

Play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

What you will be doing:

Account Planning:

1. Interacts and engages with Account Executives and their clients to understand current and future business challenges. Acts as a strategic advisor to the business outcome. May own select opportunities related to base management and upsell/cross sell activities.
2. Research information related to customer RFP’s/RFI’s. Follow up with customers and book meetings as appropriate to address current/future pain points and needs as it relates to the taxonomy of products offered.
3. Engage with Product team and other stakeholders to scope client needs and support the on-going solutions discussions.

Customer Meetings:

1. Attends selected client meetings to support AE and represent the overall Rogers EBU account team.
2. Engage with clients to address follow up questions on quotes and proposals. Attends account reviews with Account Executives owning base management activities and transactional sales activities.
3. Provide updates to clients on key initiatives to support the AE and/or Service Manager’s activities.
4. Collaborate with key internal stakeholders to ensure Roger’s commitments to clients are met in a timely manner.
5. Cross references multiple systems to aggregate information for customer’s inquiries as it relates to our full suite of products.
6. Each person is accountable for 40-60 accounts with annual spends of approx. 60-100M each.
7. Utilizes SFDC to record opportunities and quotes, update information, record tasks via activity, and or campaign responses to outcomes of customer calls they conduct.
8. Responds to emails received from customers as it relates to their entire suite of products (Cloud, DC, UCC, Fixed Networks, Wireless, and Security etc.)
9. Work with pricing team to conduct maintenance activities on Rogers IDV offers to select clients.
10. Negotiates pricing as needed with internal Deal Desk to obtain optimal pricing for customer and Rogers. Can own or partner conversation with customer to review offer.
11. Ownership of contract issuance on opportunities owned as well as partner with AE’s on highly strategic customers i.e. engagement with legal on red lining etc.

Development:

Responsible for keeping skills alive by ensuring they are aware of industry best practices as it relates to UCC, Fixed Networks (specifically legacy), Cloud, Data Center, Security etc.

What you bring:

1. Minimum 3-5 years sales support and/or direct sales experience. Extensive knowledge of wireless/wireline industry preferred.
2. Post-secondary education in a business-related field or equivalent experience would be an asset.
3. Results-oriented with a proven ability to meet both short-term and long-term business objectives.
4. Proven ability to develop, foster and maintain relationships with internal and external customers.
5. Proven ability to communicate effectively in written and verbal form.
6. Ability to work independently to achieve goals and meet deadlines.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Sales & Account Support
Requisition ID: 317937

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Business

Being a Rogers team member comes with some great perks & benefits including:

Health & well-being benefits
Donation matching
Paid time off for volunteering
Wealth Accumulation including: Pension plan & Employee stock options
Generous employee discounts
Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply