Account Coordinator, Client Services

GroupM; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a leading media investment company as an Account Coordinator, where your organizational skills and attention to detail will shine. In this role, you will support Account Executives and Managers, ensuring the smooth operation of client services. You'll be responsible for managing documents, coordinating communications, and enhancing your knowledge of the media industry. This is an exciting opportunity to work in a fast-paced environment, develop strong internal relationships, and contribute to innovative media strategies that shape the future of advertising. If you're a proactive self-starter with a passion for media, we want to hear from you!

Qualifications

• Strong organizational skills with the ability to manage multiple projects.
• Polished communication and listening skills, as well as negotiating skills.

Responsibilities

• Provide direct support to Account Executives and Managers.
• Maintain organization of internal document filing system.
• Ensure accurate production of client service support documents.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Problem-Solving Skills

Negotiation Skills

Education

College or University degree in Business Administration

Degree in Marketing

Degree in Communications

Tools

Microsoft Office

Job description

Job Description

POSITION: Account Coordinator

LOCATION: Toronto, ON

Position Summary

We are looking for a talented, motivated Account Coordinator to join our Toronto team! This candidate will contribute to the efficiency and organization of the client services team to achieve team and client service initiatives. The Account Coordinator owns the day-to-day organization of client documents, creation of specific client support documents, and works closely with the Account Executives and Account Managers. Other key aspects include internal and external communication, monitoring and troubleshooting issues within programs/documents, understanding processes and workflow, organization/multi-tasking, maximizing technology to create efficiencies, and supporting the team in their daily tasks.

Primary Responsibilities

1. Provide direct support to Account Executives, Managers, and Supervisors
2. Maintain organization of internal document filing system
3. Learn and retain information regarding market-specific information and primary partners
4. Ensure accurate production of client service support documents
5. Create, manage, and coordinate documents for multiple clients
6. Understand and execute tasks based on priority and deadlines
7. Take initiative in collecting key resources needed for document creation
8. Provide daily communication via phone, email, and/or direct contact with Account Executives, Managers, and Supervisors
9. Support in keeping business tracking documents updated and accurate
10. Investigate industry news and information to enhance knowledge of the media industry

Requirements

1. College or University degree in a related field (Business Administration, Marketing, or Communications)
2. Experience in a business or office setting is an asset
3. Media and/or client service and Out of Home experience is an asset
4. Interest in OOH and some Print Media is required
5. Proactive self-starter
6. Strong attention to detail
7. Polished communication and listening skills, as well as negotiating skills (internal/external)
8. Strong organizational skills with the ability to manage multiple projects simultaneously
9. Ability to work independently (with support) and manage multiple changing priorities in a fast-paced environment
10. Proven ability to build strong internal relationships to efficiently complete tasks, promote open communication, and foster collaboration
11. Strong interpersonal, oral, and written communication skills
12. Ability to analyze problems, identify solutions, project consequences, and implement recommendations
13. Travel as required by client needs, referrals, and scheduled conferences
14. Advanced PC skills including all Microsoft Office products

About GroupM

GroupM is the world’s leading media investment company responsible for over $63B in annual media investment through agencies like Mindshare, Wavemaker, Essence, Mediacom, etc. Our portfolio includes Data & Technology, Investment, and Services, united in our vision to shape the next era of media where advertising works better for people. We leverage scale, innovate, differentiate, and generate sustained value for our clients worldwide.

GroupM is an equal opportunity employer and values diversity in its workforce. If you require accommodation during the recruitment process, please inform us. While we appreciate all applications, only shortlisted candidates will be contacted.