Account Coordinator

Zen Educate Inc.; Toronto; Remote; CAD 40,000 - 55,000; Full time

Job summary

Zen Educate Inc. is looking for an Account Coordinator to join their US School Success team. This remote role in Toronto focuses on supporting school partners and educators, ensuring smooth operations and fostering relationships. Ideal candidates should be self-starters with a passion for education, looking to grow in a dynamic tech environment.

Qualifications

• A coachable individual eager to learn and grow.
• Experience in sales, partnerships, account management, recruitment, or education is a plus.

Responsibilities

• Serve as the primary contact for urgent requests and backfills.
• Build strong relationships with school partners to find additional coverage opportunities.
• Communicate with educators, guide them into roles, gather feedback, and provide coaching.

Skills

Relationship Building

Urgency

Problem Solving

Customer Focus

Job description

Job Title: Account Coordinator

Location: Remote in Toronto

About Zen Educate:

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we built a platform that helps schools pay less while educators earn more.

We aim for students to access the best education possible and go the extra mile to find, onboard, match, and coach educators who care deeply about their students. We are a high-growth startup, collaborative, and passionate about learning and development, investing in your personal and professional growth.

If you're new to account management, customer service, or sales, we still want to hear from you! This role offers a great entry point into a tech company and can unlock exciting career opportunities. We recently raised $37 million in Series B funding, the largest in European EdTech this year, expanding rapidly in the UK and US markets.

About the Role:

As a key part of our US School Success team, you'll ensure exceptional service and uninterrupted student learning for our school partners and educators. You will handle urgent requests, build relationships, and identify opportunities for Zen to fill more roles. This fast-paced role requires urgency, relationship-building, and proactive problem-solving to meet the needs of schools and educators.

What You'll Be Doing:

• Morning Request & Absence Management: Serve as the primary contact for urgent requests and backfills, managing the process from notification to placement.
• Relationship Building & Opportunity Identification: Build strong relationships with school partners to find additional coverage opportunities.
• Account Manager Support: Provide daily updates to Account Managers on follow-ups and accomplishments.
• Educator Support & Activation: Communicate with educators, guide them into roles, gather feedback, and provide coaching to promote retention and new placements.
• School Partner Support & Growth: Support school relationships, assist in generating new roles, upsell services, and report on trends to improve our offerings.

Our Team Principles:

• Own Every Outcome: Take responsibility for every request, ensuring thorough follow-through.
• Move Fast, Think Smart: Act with urgency but prioritize strategically.
• Communicate to Build Trust: Maintain clear and timely communication.
• Deliver with Quality and Care: Focus on details and high-quality execution.
• Empower Educators and Admins: Promote platform tools and reduce manual work to activate users and scale operations.

What We're Looking For:

• A coachable individual eager to learn and grow.
• A resilient self-starter resourceful and entrepreneurial.
• A positive team player who uplifts colleagues.
• An empathetic, customer-focused person.
• A passion for education and social impact.
• Experience in sales, partnerships, account management, recruitment, or education is a plus.