Account Coordinator

Zen Educate Inc.; Halifax; Remote; CAD 45,000 - 60,000; Full time

Job summary

A technology company, Zen Educate Inc., seeks an Account Coordinator to join its US School Success team. This remote role focuses on ensuring service excellence and smooth operations with school partners and educators. Key tasks include managing urgent requests, building relationships, and identifying growth opportunities while fostering a proactive and supportive environment in the education sector.

Qualifications

• Coachable individual eager to learn and grow.
• Resilient self-starter with entrepreneurial spirit.
• Customer-focused communicator with passion for education.

Responsibilities

• Manage urgent requests and backfill absences effectively.
• Build relationships with schools to secure additional days.
• Support partner stakeholders and contribute to growth efforts.

Skills

Communication

Problem Solving

Relationship Building

Customer Focus

Education

Experience in sales, partnerships, account management, recruitment, or education

Job description

Job Title: Account Coordinator

Location: Remote in Halifax

About Zen Educate:

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to revolutionize education recruitment by reducing costs and increasing educator earnings through our innovative platform. We aim to ensure students have access to the best education by supporting dedicated educators and fostering a collaborative, growth-oriented environment.

We are a high-growth startup, recently raising $37 million in Series B funding, expanding rapidly in the UK and US markets. This role offers an exciting opportunity to make a difference and grow your career in a supportive, learning-focused company.

About the Role:

As a key member of our US School Success team, you will ensure excellent service and smooth operations for our school partners and educators. Your role involves managing urgent requests, building relationships, and actively identifying new opportunities for Zen Educate to support classroom coverage needs. This is a fast-paced, high-volume position requiring proactive problem-solving and strong relationship skills.

What You'll Be Doing:

1. Morning Request & Absence Management: Serve as the primary contact for urgent requests and backfill absences, managing the process from notification to placement.
2. Relationship Building & Opportunity Identification: Develop strong relationships with schools to identify and secure additional days and absences.
3. Account Manager Handoff & Support: Provide daily updates to Account Managers on follow-up actions and progress.
4. Educator Support & Activation: Communicate with educators, guide them into new roles, gather feedback, and provide coaching to promote retention and efficiency.
5. School Partner Support & Growth: Support school stakeholders, assist in expanding our partnerships, and contribute to upselling efforts and feedback reporting.

How You'll Succeed:

• Own Every Outcome: Take responsibility for each request, ensuring thorough follow-through and attention to detail.
• Move Fast, Think Smart: Act with urgency while prioritizing strategic decisions.
• Communicate to Build Trust: Maintain clear, timely communication to foster trust and clarity.
• Deliver with Quality and Care: Focus on accuracy and thoroughness in all tasks.
• Empower Educators and Admins, Elevate the System: Promote platform tools and set clear expectations to activate users and support scalability.

What We're Looking For:

• A coachable individual eager to learn and grow.
• A resilient self-starter with entrepreneurial spirit.
• A positive team player who uplifts others.
• An empathetic, customer-focused communicator.
• A passion for education and social impact.
• Experience in sales, partnerships, account management, recruitment, or education is a plus.