Account Coordinator

zag creative group inc.; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Dental and health benefits

Vacation time / PTO days

Zag days

Job summary

zag creative group inc. is seeking an Account Coordinator to support the Account Services team in delivering exceptional client service. You will assist with day-to-day account operations, help coordinate timelines and deliverables, and keep communication clear as projects move forward.

You will work closely with Account Managers, Creative and Technology teams, learning how agency work comes together while contributing meaningfully to client success in a fast-paced, collaborative environment.

Qualifications

• Entry-level experience in marketing, communications, or a related field (co-op, internship, or freelance work welcome)
• Continually seek new and better ways to do things through technology and innovation, which includes but isn’t limited to AI
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Eagerness to learn project planning, timelines, and client processes.
• Ability to manage multiple tasks and priorities with direction.
• Positive, proactive mindset with a willingness to jump in and help wherever needed.
• Comfortable using or learning project management and collaboration tools.
• Passion for client service, creative work, and continuous learning.

Responsibilities

• Support the Account Services team on active client accounts.
• Help maintain timelines, deliverables, and documentation for projects.
• Draft client-facing communications (e.g., meeting notes, status updates).
• Participate in internal and client meetings, taking notes and tracking next steps.
• Assist with proofing, reviewing, and formatting deliverables.
• Coordinate approvals and feedback across teams.
• Organize project assets, folders, and files to keep teams aligned.
• Help prepare presentations, research, or reports as needed.
• Support new business and proposal preparation.
• Learn and use agency tools to manage tasks and projects.
• Ask thoughtful questions to gain deeper understanding of client work.
• Offer ideas, support brainstorms, and contribute to team culture.
• Stay organized, meet deadlines, and ask for help when needed.
• Approach every project with a calm, positive, solution-oriented mindset.

Skills

Entry-level marketing experience

Strong written communication

Strong verbal communication

Excellent organizational skills

Eagerness to learn project planning

Ability to manage multiple tasks

Positive, proactive mindset

Comfortable with project management &协

Passion for client service

Interest in AI and technology

Job description

Ideas with Intention

zag (that is right, no capital) is a full-service, marketing and advertising agency that is hell-bent on getting to know brands inside and out. We ensure we capture the perfect blend of creativity, strategy, and management to catapult brands in the right direction with ease. With us, there is always room to grow, and we are currently looking for an Account Coordinator to do just that.

We come to work every day to solve challenges, and we lean on our teammates to do it. We all have titles, but we are not defined by them. By working together and bending our disciplines, we bring unique perspectives to the table, learn from each other, and stick the landing.

We have six guiding principles that help keep us grounded along the way:

Be Better.

We strive for unicorn-level greatness.

Own It.

We care about what we create.

Think Beyond.

We outsmart challenges with creative and forward thinking.

Get Real.

We dare to show up as ourselves.

Team Up.

We take the carpool lane, working together to achieve the best results.

All In.

We make it count. Every day.

Why zag

• You’ll be empowered to learn the ropes of client service, support impactful projects, and develop your skills in a fast-paced, creative environment.
• We value ideas, initiative, and people who challenge the norm.
• You’ll work in a collaborative environment where account strategy, creative thinking, and digital execution work together to deliver impact.
• You’ll be encouraged to explore trends, ask questions, and develop strong foundations in agency work.
• There’s room to grow, build strong relationships, and make a lasting impact — with the support to back it up.

Requirements

• Entry level experience in marketing, communications, or a related field (co-op, internship, or freelance work welcome)
• Continually seek new and better ways to do things through technology and innovation, which includes but isn’t limited to AI
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Eagerness to learn project planning, timelines, and client processes.
• Ability to manage multiple tasks and priorities with direction.
• Positive, proactive mindset with a willingness to jump in and help wherever needed.
• Comfortable using or learning project management and collaboration tools.
• Passion for client service, creative work, and continuous learning.

Primary Objective for This Position

The Account Coordinator supports the Account Services team in delivering exceptional client service. You’ll assist with day-to-day account operations, help coordinate timelines and deliverables, and play a key role in keeping communication clear and projects moving forward.

You’ll work closely with Account Managers, Creative and Technology teams — learning how agency work comes together while contributing meaningfully to client success.

Key Responsibilities

The day-to-day will evolve, but core duties include:

• Support the Account Services team on active client accounts.
• Help maintain timelines, deliverables, and documentation for projects.
• Draft client-facing communications (e.g., meeting notes, status updates).
• Participate in internal and client meetings, taking notes and tracking next steps.
• Assist with proofing, reviewing, and formatting deliverables.
• Coordinate approvals and feedback across teams.
• Organize project assets, folders, and files to keep teams aligned.
• Help prepare presentations, research, or reports as needed.

You will also:

• Support new business and proposal preparation.
• Learn and use agency tools to manage tasks and projects.
• Ask thoughtful questions to gain deeper understanding of client work.
• Offer ideas, support brainstorms, and contribute to team culture.
• Stay organized, meet deadlines, and ask for help when needed.
• Approach every project — big or small — with a calm, positive, solution-oriented mindset.

What we offer you

• Competitive pay
• Comprehensive Dental and Health benefits
• Competitive vacation time, PTO days, and zag days.
• Extracurriculars (holiday parties, summer party, Party Planning Committee, etc. – and more!)