Account Coordinator

Pilothouse Digital; Victoria; Remote; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package through Sun Life

Fun virtual events

Work from home

Flexible work schedule

Commuter friendly facilities

Job summary

A fast-growing performance marketing agency is seeking an Account Coordinator to support Senior Strategists in managing client accounts. This role requires strong organizational skills, a foundation in marketing, and the ability to work cross-functionally. The ideal candidate will coordinate with various teams and track account performance across channels. Benefits include a flexible work schedule and a comprehensive benefits package. Join a vibrant team dedicated to delivering exceptional results in the direct-to-consumer space.

Qualifications

• 1 to 3 years of relevant experience in media, performance, and DTC marketing.
• Familiarity with digital marketing channels and agency environments is preferred.

Responsibilities

• Coordinate with delivery teams across multiple channels.
• Track account performance and key KPIs.
• Build meeting agendas and capture notes.

Skills

Strong organizational skills

Attention to detail

Clear written and verbal communication

Education

Education or experience in marketing, advertising, communications

Job description

We’re a fast-growing performance marketing agency that manages tens of millions per month in direct-response ad spending for awesome direct-to-consumer brands.

We work with disruptive brands, big budgets, and make crazy ideas come to life!

Our model is built upon the core values of Alignment and Transparency, which means that, unlike traditional agencies that win by charging huge retainers, Pilothouse wins by delivering huge results.

Alongside our team of 180+ members spanning Media Buyers, Copywriters, Content Managers, Landing Page Developers, Content Creators, Email & SMS Coordinators, CGC & Influencer Managers, we’re looking for an Account Coordinator to support Senior Strategists in managing a portfolio of client accounts and help ensure strategy is executed consistently and effectively.

OBJECTIVE OF THE ROLE

The Account Coordinator supports Senior Strategists in managing a portfolio of client accounts. This role is focused on coordination, performance tracking, and operational support across multiple delivery channels to ensure strategy is executed consistently and effectively.

This is a role for someone with a foundation in marketing or advertising who wants to grow into a strategic, client-facing position.

REQUIREMENTS

• 1 to 3 years of relevant experience in media, performance, and DTC marketing.
• Education or experience in marketing, advertising, communications, or a related field
• Familiarity with digital marketing channels and agency environments is preferred

ESSENTIAL QUALITIES

• Strong organizational skills and attention to detail
• Ability to manage multiple timelines, requests, and dependencies
• Comfort working cross-functionally with multiple delivery teams
• Clear written and verbal communication

THE DAY-TO-DAY

• Act as the day-to-day point of coordination with delivery teams across Google, Meta, TikTok, Email, Retention, Pinterest, and Creative Production
• Track requests, timelines, and dependencies across channels
• Ensure teams have what they need to execute without bottlenecks

Performance & Reporting

• Track account performance and key KPIs across channels
• Support reporting by pulling data, organizing insights, and flagging trends or issues
• Maintain a clear view of what is working, what is not, and what needs attention

Client & Meeting Support

• Build meeting agendas and ensure meetings are well-structured
• Capture notes, decisions, and action items
• Own follow-ups and ensure commitments are completed on time

Account Operations

• Maintain account documentation, timelines, and task tracking
• Support onboarding and ongoing account hygiene
• Help ensure a consistent and professional client experience

ABOUT THE POSITION

You’ll work closely with Senior Strategists to support execution across multiple performance channels. This role plays a critical part in keeping accounts organized, communication flowing, and teams aligned—creating the foundation for strong strategy and excellent client experience.

ABOUT PILOTHOUSE

We are focused on building a team of hustlers who are passionate about the Direct-To-Consumer space and who are eager to learn and grow. We push each other to do awesome work and encourage team members to bring even the wildest ideas forward.

Team culture is everything at Pilothouse. We have regular check-ins to discuss industry trends and new opportunities. You'll work with a team that has decades of marketing experience who want to learn from you just as much as you will from them.

APPLICATION INSTRUCTIONS - friendly hint - don't miss this part ; )

Along with your resume, please submit a cover letter and a brief explanation of why you are interested in this position.

Feel free to include an example of some of the awesome things you've done that make you stand out.

We appreciate your time and thank all applicants for their interest, but we will only be responding to shortlisted applicants.

BENEFITS

Perks for our online team members:

• Benefits package through Sun Life after completion of the 3 month probationary period
• Fun virtual events - we host company events to focus on fun and growth
• Work from home
• Flexible work schedule

Perks for if you’re ever in town:

• Commuter friendly - we have bike storage inside our office