Account Coordinator - Brand Communications

Sundae Creative Agency; Toronto; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Flexible Time Off

Early Fridays

Holiday Closure

Comprehensive Benefits

Job summary

Sundae Creative Agency in Toronto is seeking an Account Coordinator to help bring integrated PR campaigns to life. You will support delivering campaigns, coordinate deliverables, craft media pitches, and nurture strong journalist relationships to amplify client stories across channels.

You’ll stay organized across multiple accounts, track coverage, and contribute to campaign reporting. We look for curiosity, collaboration, and a willingness to grow within a fast-paced, supportive team

Qualifications

• Curious, collaborative, resourceful mindset is valued.
• Ability to build relationships with journalists and industry contacts.
• Strong organizational skills to manage multiple accounts and campaigns.

Responsibilities

• Bring stories to life. Support the execution of integrated PR campaigns by coordinating deliverables, crafting media pitches, and helping bring creative ideas to life.
• Build relationships that make great work possible. Collaborate closely with teammates, support day-to-day client communications, and build meaningful relationships with journalists and industry contacts that help amplify our clients’ stories.
• Stay curious and spot what’s next. Keep a pulse on culture, trends, and the media landscape, bringing fresh ideas and identifying opportunities that help our clients stay relevant and ahead of the conversation.
• Turn insights into smarter communications. Monitor media coverage, contribute to campaign reporting, and uncover learnings that help strengthen future strategies.
• Keep great work moving. Stay organized across multiple accounts by maintaining media lists, trackers, and project details, helping the team deliver thoughtful, polished work while keeping campaigns running smoothly.
• Grow your craft every day. Bring curiosity, embrace feedback, and continuously build your communications expertise while contributing to a collaborative, high-performing team.

Skills

Media relations

Campaign coordination

Client communications

Storytelling

Tools

Media trackers

Media lists

Job description

Build Work That People Talk About.

At Sundae Creative, we craft the brand narratives, campaigns, conversations, and experiences that shape culture.

We're a team of strategists, storytellers, publicists, influencer marketers, event producers, social thinkers, and creatives who believe the best ideas come from curious people who aren't afraid to challenge convention. We move fast, think big, and genuinely enjoy building great work together.

Sundae Creative is one of Canada's fastest-growing brand communications agencies, specializing in public relations, influencer marketing, social storytelling, events and experiential marketing. With offices in Montreal and Toronto, we partner with leading brands across beauty, fashion, lifestyle, wellness, and consumer sectors to create work that earns attention and drives influence.

Our teams are built around expertise, not silos. Brand Communications, Influencer Marketing, Events & Experiential, and Social Media work together seamlessly to deliver integrated strategies that are culturally relevant, insight-driven, and designed to make an impact.

At Sundae Creative, we've built an agency that's ambitious, collaborative, and proudly independent. Being part of the Dulcedo Group gives us another layer of strength: shared expertise, more resources and opportunities that simply amplify what we already do best. It's the best of both worlds!

We're obsessed with raising the bar—for our clients, for our work, and for each other. We value curiosity over ego, initiative over titles, and people who aren't afraid to roll up their sleeves and build something exceptional.

At Sundae, we believe growth comes from experience, not just observation.

What You’ll Own as an Account Coordinator

You'll

• Bring stories to life. Support the execution of integrated PR campaigns by coordinating deliverables, crafting media pitches, and helping bring creative ideas to life. You’ll play an important role in ensuring every project is delivered with care, accuracy, and attention to detail.
• Build relationships that make great work possible. Collaborate closely with teammates, support day-to-day client communications, and build meaningful relationships with journalists and industry contacts that help amplify our clients’ stories.
• Stay curious and spot what’s next. Keep a pulse on culture, trends, and the media landscape, bringing fresh ideas and identifying opportunities that help our clients stay relevant and ahead of the conversation.
• Turn insights into smarter communications. Monitor media coverage, contribute to campaign reporting, and uncover learnings that help strengthen future strategies.
• Keep great work moving. Stay organized across multiple accounts by maintaining media lists, trackers, and project details, helping the team deliver thoughtful, polished work while keeping campaigns running smoothly.
• Grow your craft every day. Bring curiosity, embrace feedback, and continuously build your communications expertise while contributing to a collaborative, high-performing team.

A Few Things We Look For

You don't need to check every box. Some of our best hires didn't.

We're looking for people who are curious, collaborative, resourceful, and excited to grow.

• Bring stories to life. Support the execution of integrated PR campaigns by coordinating deliverables, crafting media pitches, and helping bring creative ideas to life. You’ll play an important role in ensuring every project is delivered with care, accuracy, and attention to detail.
• Build relationships that make great work possible. Collaborate closely with teammates, support day-to-day client communications, and build meaningful relationships with journalists and industry contacts that help amplify our clients’ stories.
• Stay curious and spot what’s next. Keep a pulse on culture, trends, and the media landscape, bringing fresh ideas and identifying opportunities that help our clients stay relevant and ahead of the conversation.
• Turn insights into smarter communications. Monitor media coverage, contribute to campaign reporting, and uncover learnings that help strengthen future strategies.
• Keep great work moving. Stay organized across multiple accounts by maintaining media lists, trackers, and project details, helping the team deliver thoughtful, polished work while keeping campaigns running smoothly.
• Grow your craft every day. Bring curiosity, embrace feedback, and continuously build your communications expertise while contributing to a collaborative, high-performing team.

Compensation Philosophy

At Sundae Creative, we believe compensation should be transparent, competitive, and reflective of impact.

Every role is supported by clearly defined salary bands based on market benchmarks, internal equity, and the scope of the position. As your responsibilities grow and your impact expands, your compensation should grow alongside them.

We invest in our people through ongoing coaching, meaningful performance conversations, and clearly defined career paths because long-term growth shouldn't happen by accident.

Perks That Support Your Best Work

We Believe Great Work Starts With Feeling Supported—in Your Career And In Your Life. Here’s What You Can Look Forward To

• Flexible Time Off: After your first year, you’ll have access to unlimited paid vacation, grounded in trust, accountability, and alignment with your team. During your first year, vacation is accrued based on an annual two-week entitlement.
• Early Fridays: Get a head start on your weekend with year-round summer hours—our workday wraps up at 2 p.m. every Friday.
• Holiday Closure: Our offices close between Christmas and New Year’s, giving everyone dedicated time to fully unplug, recharge, and enjoy the holidays.
• Comprehensive Benefits: After your first month, you’ll have access to medical, dental, and vision coverage designed to support you and your loved ones.

At Sundae Creative, we’re committed to building a team where everyone feels welcome, respected, and empowered to do their best work. We believe that diverse perspectives make us stronger, and we’re proud to foster an inclusive workplace where people can show up as themselves. If you require accommodations at any stage of the recruitment process, please let us know by contacting [e-mail]. We’re happy to work with you to ensure an accessible and supportive experience.