Front Desk Agent and Night Audit (flex position)

Manning Park Resort, Inc.; Manning Park; Hybrid; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Staff housing provided

Free seasonal activities pass

Free rentals & lessons

Grocery pick-up service

Discounts at store/restaurant/pub

Job summary

Manning Park Resort is seeking a Front Desk Agent and Night Audit to join our Accommodations team. This year-round role combines front desk duties with night audit responsibilities, including guest check-in/out, reservations, and nightly system rollovers.

Immediate start and staff housing are available, with weekend and evening shifts required. Join a year-round mountain resort between Hope and Princeton, BC, where guests enjoy Alpine and Nordic skiing, campgrounds, and lake activities.

Qualifications

• Strong customer service orientation.
• Ability to prioritize and manage duties.
• Team-oriented and self-motivated.
• Possess or willing to obtain First Aid Certification.
• Experience with reservations software is an asset.
• Knowledge of local park area or willingness to learn.

Responsibilities

• Front Desk: Welcome guests, manage check-in/check-out and assist guests.
• Handle calls on switchboard and manage reservations via email/phone.
• Maintain guest accounts and provide information on facilities and policies.
• Ensure front/back office cleanliness and coordinate with staff across departments.
• Support accounting with cash handling and balancing cash floats.
• Maintain security and follow standard operating procedures.
• Record maintenance issues and handover sheets.
• Night Audit: Perform system rollovers and reset front desk for the next day.
• Monitor building security and coordinate with night shift staff.
• Record night activity and reconcile cash handling.

Skills

Customer service

Prioritization

Team player

First Aid Certification

Reservations software knowledge

Tools

Reservations software

Job description

Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more! Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently looking for our next great team member as a Front Desk Agent and Night Audit to join our Accommodations team. This role will be 3 evening shifts as Front Desk Agent and 2 night shifts as Night Audit. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you!

This is a year-round position with an immediate start.

Front Desk Responsibilities include (but not limited to):

• Welcome, check-in, check-out, and assist guests.
• Handle incoming / outgoing calls on switchboard in a timely manner.
• Handle reservations: answer guest inquiries in person, by phone and email in a timely manner; take information for reservations or wait lists
• Maintain guest accounts.
• Provide correct information on the resort facilities, Alpine and Nordic skiing, campgrounds, boathouse, and surrounding areas, room rates, cancellation policy and packages.
• Interact in a friendly, courteous manner with guests and staff at all times.
• Relay messages for guests and for staff in a timely manner.
• Maintain communications with other workers within multiple departments
• Maintain security of building.
• Follow the Standard Operating Procedures in place
• Be familiar with all fire, safety, and emergency procedures.
• Record maintenance problems, incident reports and handover sheets for any incidents or problems that have come up that others should be aware of.
• Maintain cleanliness of front office, back office, and kitchen area.
• Support the accounting department with balancing cash floats.

Night Audit Responsibilities include (but not limited to):

• Welcome, check-in, check-out, and assist guests
• Respond to guest inquiries in person, by phone, and email
• Monitor building security and communicate hourly with other night shift workers
• Perform system rollovers, reset front desk for the following day
• Record night activity, update trail/condition reports
• Support accounting with cash handling and reconciliations
• Maintain cleanliness of front and back office areas

Job Requirements/Qualifications:

• Strong customer service skills.
• Responsible and self-motivated
• Ability to assess and prioritize necessary duties.
• Ability to work both as an individual and team player.
• Possess or willing to obtain a valid First Aid Certification.
• Previous experience with reservations software is an asset.
• Knowledge of the park and surrounding area (or intent to learn).

Benefits:

• Free Rent – Bi-weekly Utilities of $170 (Including water, hydro, waste & heat)
• Free Seasonal Activities Pass (Boathouse in Summer, Alpine & Nordic in Winter)
• Free Rentals & Lessons (Boathouse in Summer, Alpine & Nordic in Winter)
• Regular Grocery Pick Up Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

Be Your Natural Self At Manning Park Resort, wecelebrate individuality and are committed to fostering an inclusive,respectful, and nature-focused workplace. We welcome applicants from allbackgrounds and make hiring decisions based experience, qualifications, andfit. Join us and help make a difference.