Academic IT: Applications Systems Support Specialist

Western University; London; On-site; CAD 64,000 - 91,000; Full time

Job summary

Western University seeks a Technology Support Specialist (Applications Systems Support) within the Schulich School of Medicine & Dentistry to provide enterprise software system support, document business requirements, and oversee QA testing and implementation.

You will collaborate with Admissions, UME, UDE, PGME, Graduate Studies, Medical Affairs and HR/Finance stakeholders to optimize system usage and produce end-user documentation; strong communication and problem-solving skills are essential.

Qualifications

• 3-year college diploma in IT or business administration or related field.
• University degree in Computer Science or Business Administration preferred.
• 3 years' experience providing customer support and business analysis on software-related application systems in an academic institution.
• Experience with systems and business process analysis preferred.

Responsibilities

• Provide support for enterprise level software application systems within the Schulich School of Medicine and Dentistry, including internally developed applications.
• Define and document business requirements for the development team, quality assurance testing/implementation services, and maintaining application processes that address the School's strategic needs.
• Coordinate and/or provide end-user documentation and ensure systems are set up and used optimally.
• Work with stakeholders to meet the School's needs and to support Admissions, UME, UDE, PGME, Graduate Studies, Medical Affairs and HR/Finance.

Skills

Customer support

Business analysis

Analytical skills

Communication skills

Project management

Problem solving

Attention to detail

Independent worker

Documentation

Time management

Education

College diploma in IT or business admin

University degree preferred

Tools

Microsoft Office

Job description

Western University seeks a Technology Support Specialist (Applications Systems Support) within the Schulich School of Medicine & Dentistry to provide enterprise software system support, document business requirements, and oversee QA testing and implementation.

You will collaborate with Admissions, UME, UDE, PGME, Graduate Studies, Medical Affairs and HR/Finance stakeholders to optimize system usage and produce end-user documentation; strong communication and problem-solving skills are essential.