Application Support Specialist — Learning Tech & LMS

University of Saskatchewan; Saskatoon; Hybrid; CAD 53,000 - 83,000; Full time

Job summary

The University of Saskatchewan is seeking an Application Support Specialist within Information and Communications Technology to support curriculum, learning management, and assessment systems. The role involves implementation, configuration, maintenance, and continuous improvement of applications across a complex environment.

You will assist with deployments, data migrations, and documentation while collaborating with internal and external stakeholders to ensure reliable technology services.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• Excellent interpersonal and communication skills.
• Ability to prioritize and balance multiple diverse tasks.
• High attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Ability to work independently and collaboratively in a team.
• Familiarity with university business processes and enterprise-scale software implementations is an asset.

Responsibilities

• Assists with plans, tests, deployments, and support of new and legacy technology solutions in collaboration with department teams, vendors, project teams, and other stakeholders.
• Analyses system configurations and changes, applications, and products to verify compliance with institutional regulations, security standards, and policies.
• Participates in data migration activities and maintains data quality and accuracy during system implementations and transitions.
• Supports product changes, version upgrades, configuration and system enhancements to minimize risks and user disruption.
• Troubleshoots application and system issues and escalates complex defects or problems to senior team members.
• Maintains, extends, and modernizes technical documentation, including application configurations, procedures, user guides, troubleshooting manuals, and resource library content.
• Supports communication activities with internal and external stakeholders regarding system changes and operational matters.
• Delivers training sessions and instructional support for individuals and groups.

Skills

Interpersonal communication

Prioritization

Attention to detail

Organization & time-management

Education

Bachelor’s degree in CS/IT or related field

Tools

SQL

Job description

The University of Saskatchewan is seeking an Application Support Specialist within Information and Communications Technology to support curriculum, learning management, and assessment systems. The role involves implementation, configuration, maintenance, and continuous improvement of applications across a complex environment.

You will assist with deployments, data migrations, and documentation while collaborating with internal and external stakeholders to ensure reliable technology services.