Application Support Specialist, Information and Communications Technology

Usask; Saskatoon; Ibrido; CAD 53.000 - 83.000; Tempo pieno

Descrizione del lavoro

The University of Saskatchewan is seeking an Application Support Specialist within Information and Communications Technology to support curriculum, learning management, and assessment systems. The role involves implementation, configuration, maintenance, and continuous improvement of applications across a complex environment.

You will assist with deployments, data migrations, and documentation while collaborating with internal and external stakeholders to ensure reliable technology services.

Competenze

• Bachelor’s degree in computer science, information technology, or a related field.
• Excellent interpersonal and communication skills.
• Ability to prioritize and balance multiple diverse tasks.
• High attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Ability to work independently and collaboratively in a team.
• Familiarity with university business processes and enterprise-scale software implementations is an asset.

Mansioni

• Assists with plans, tests, deployments, and support of new and legacy technology solutions in collaboration with department teams, vendors, project teams, and other stakeholders.
• Analyses system configurations and changes, applications, and products to verify compliance with institutional regulations, security standards, and policies.
• Participates in data migration activities and maintains data quality and accuracy during system implementations and transitions.
• Supports product changes, version upgrades, configuration and system enhancements to minimize risks and user disruption.
• Troubleshoots application and system issues and escalates complex defects or problems to senior team members.
• Maintains, extends, and modernizes technical documentation, including application configurations, procedures, user guides, troubleshooting manuals, and resource library content.
• Supports communication activities with internal and external stakeholders regarding system changes and operational matters.
• Delivers training sessions and instructional support for individuals and groups.

Conoscenze

Interpersonal communication

Prioritization

Attention to detail

Organization & time-management

Formazione

Bachelor’s degree in CS/IT or related field

Strumenti

SQL

Descrizione del lavoro

Application Support Specialist, Information and Communications Technology

Unit Overview: Information and Communications Technology provides technology services and solutions that support the University of Saskatchewan’s academic and administrative operations. Within Enterprise Solutions, this position supports curriculum, learning management, assessment, and related technology systems across a complex application environment.

Primary Purpose: The Application Support Specialist provides operational and technical support for curriculum, learning management, assessment, and related technology systems within the assigned portfolio. The position supports the implementation, configuration, maintenance, and continuous improvement of new and legacy applications.

Nature of Work: The application support specialist provides operational and technical support for curriculum, learning management, assessment, and related technology systems within the assigned portfolio. This position assists with the implementation, configuration, maintenance, and ongoing support of both new and legacy applications operating across a complex technology environment that includes vendor-provided, custom, locally hosted, and Software as a Service (SaaS) solutions. This role contributes to system deployments, testing activities, data migration efforts, and technology transition initiatives. The specialist collaborates with internal and external stakeholders to support system operations, resolve issues, and facilitate the adoption of technology solutions. This position also supports mission‑critical infrastructure, develops and maintains technical documentation, delivers training, and participates in continuous system improvement activities.

Duties and Responsibilities:

• Assists with plans, tests, deployments, and support of new and legacy technology solutions in collaboration with department teams, vendors, project teams, and other stakeholders.
• Analyzes system configurations and changes, applications, and products to verify compliance with institutional regulations, security standards, and policies.
• Participates in data migration activities and maintains data quality and accuracy during system implementations and transitions.
• Supports product changes, version upgrades, configuration and system enhancements to minimize risks and user disruption.
• Troubleshoots application and system issues and escalates complex defects or problems to senior team members.
• Maintains, extends, and modernizes technical documentation, including application configurations, procedures, user guides, troubleshooting manuals, and resource library content.
• Supports communication activities with internal and external stakeholders regarding system changes and operational matters.
• Delivers training sessions and instructional support for individuals and groups.
• Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment.
• Engages in continuous learning by participating in activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion.
• Demonstrates respect and dignity for all members of the community, actively contributes to an environment of acceptance and inclusion of others, and responds to different perspectives from a place of curiosity, respect, and non‑judgement.
• Undertakes related duties, as assigned, consistent with the nature of the position.

Qualifications:

• A bachelor’s degree in computer science, information technology, or a related field.
• Minimum of two years of related experience.
• Excellent interpersonal and communication skills.
• Ability to prioritize and balance multiple diverse tasks.
• High attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Ability to work effectively both independently and collaboratively in a team.
• Knowledge of Structured Query Language (SQL), including the ability to execute queries for data retrieval and manipulation, is an asset.
• Familiarity with university business processes and enterprise scale software implementations is an asset. Proficient computer skills, including Microsoft Office applications.

Department: Information and Communications Technology
Status: Permanent
Employment Group: ASPA
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $53,091.00 - 82,954.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Information Technology
Salary Phase/Band: Phase 1
Posted Date: 11/6/2026
Closing Date: 11/27/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines

The successful applicant will be required to provide the following current verification(s) where 'Yes' is indicated below. Further information is available at: https://careers.usask.ca/tips-for-applying.php

Criminal Record Check: Yes
Driver's License and Abstract Check: Not Applicable
Education/Credential Verification: Yes
Vulnerable Sector Check: Not Applicable

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, contact us for assistance.