Senior Disability Case Manager

TELUS; Toronto; Hybrid; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Bonus structure

Vacation and benefits

Pension match

Hybrid/Remote-friendly

Job summary

TELUS Health is seeking a Disability Case Manager to support employees returning to work. You will assess barriers to return, coordinate interventions, and partner with HR and clinicians to develop effective return-to-work plans.

You will manage a diverse caseload, communicate with HR, and assist with transitions to long-term disability, while contributing to a collaborative, learning-focused team environment. The role offers hybrid work options across Canada.

Qualifications

• 2-5 years experience in Disability Case Management or related field
• Education in occupational health, rehabilitation, disability management, or HR related areas is advantageous
• Registration in disability management or health sector is a plus
• Strong communication and customer service focus are essential
• Interpersonal skills, empathy, and sensitivity are required
• Detail oriented and able to work independently in a fast-paced environment
• Excellent problem solving and critical thinking for complex cases

Responsibilities

• Conduct case assessments by contacting employees and managers to explain the disability management process and gather information
• Develop understanding of the situation and factors affecting return to work
• Provide interventions such as further assessment, medical management, and coordination of occupational/psychological interventions
• Determine RTW goals with employee and employer and support RTW planning
• Communicate with HR regarding case management issues impacting workplace/RTW
• Manage transition to long-term disability and provide information to insurer
• Maintain accountability for assigned caseload and stakeholder relationships
• Attend Case Management and Disability Management department meetings
• Perform other projects and tasks as assigned

Skills

Disability Case Management

Communication

Empathy

Problem solving

Detail oriented

Independent worker

Education

Relevant education in occupational health / disability management

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

Our Disability Case Managers are responsible for assisting employees on behalf of their employer when the employee is off work or at risk of being off work for health reasons. They assess any barriers to a successful and timely return-to-work and engage with stakeholders to implement strategies that address those identified barriers and support employees' return to work or an appropriate alternative plan. Disability Case Managers work with a talented and collaborative group of professionals in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management.

What you'll do

• Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes
• Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee
• Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc.
• Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary
• Communicate proactively with the employer's Human Resources representative regarding any case management issues that may impact the workplace and RTW planning
• Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition
• Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders
• Attend Case Management and Disability Management department team meetings
• Other projects and tasks as assigned

Qualifications and Skills

What you bring

• 2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education
• Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset
• Registration or professional status within the disability management or professional health sector would be an asset
• Strong communication skills with exceptional customer service focus
• Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
• Detail oriented focus with ability to work independently in fast paced environment
• Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations

Salary Range: $70,000 - $85,000 Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

Job Type

Job Type: This is for a current vacancy.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more...

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity.

We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it's a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It's an opportunity to improve businesses and lives by building healthier, happier workplaces. And it's a chance to build genuine, long-term relationships along the way.

A place to experience more... Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.