(Paralegal) Case Manager, Worker's Compensation

TELUS; Toronto; On-site; CAD 58,000 - 80,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Hybrid/in-office or virtual work

Generous pension matching

Job summary

TELUS Health is seeking a seasoned Disability Case Manager to lead complex occupational injury cases, guiding clients through rehabilitation and return‑to‑work processes. You will work within a matrix team, crafting strategies to minimize risk and improve outcomes for employees and employers.

The role requires Ontario licensure, 5+ years in disability or injury management, and strong communication, empathy, and analytical skills.

Qualifications

• Ontario Law Society Paralegal License in good standing is required.
• 5+ years experience in Disability Case Management or Occupational Injury Case Management.
• Background in occupational health, rehabilitation, legislation related to disability management is a plus.
• Strong communication and customer service focus.
• Empathy and sensitivity in handling difficult situations.
• Excellent organizational skills and ability to manage priorities in a fast-paced environment.
• Strong analytical skills to synthesize detailed information.
• Team player but able to work autonomously as needed.
• Proficiency with Microsoft Office and familiarity with Teams and SharePoint.

Responsibilities

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment
• Guide clients through continuous improvement to reduce the impact of occupational injuries on organizational and financial performance
• Advise clients on maintaining the employment relationship and accompany them during workplace visits as part of rehabilitation
• Collaborate with stakeholders to develop strategies for managing disputes
• Help expand services by proposing solutions to improve OHS management practices and performance (training, medical assessments, prevention, legal services, etc.)

Skills

Ontario Paralegal License

Disability Case Mgmt

Occupational Injury Mgmt

Communication Skills

Empathy & Interpersonal

Problem Solving

Microsoft Office

Teams & SharePoint

Education

Ontario Law Society Paralegal License

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. TELUS Health offers comprehensive services in absence, disability, and workers' compensation management, helping employers achieve improved health and productivity outcomes for their employees. Our services encompass absence reporting, proactive case management, and effective return-to-work support, covering a variety of employee health risks and conditions, whether related to physical, mental, social, or workplace health. With 2 million lives supported by our team, we are proud to be Canada's leader in this field and a significant growth engine for TELUS Health's continued expansion in the United States. Our industry-leading technology and highly skilled case management expertise help employees navigate the complexities of the health care system and remove barriers for returning to work. Additionally, our National Workers' Compensation team, comprised of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts, provides proactive, strategic guidance in all areas of employee health, safety, and wellbeing. This integrated approach enables our clients to achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees, while ensuring compliance with federal, state, and municipal regulations, as well as company-specific policies. Our Worker Compensation Case Managers are responsible for assisting employees and employers when the employee is off work, or at risk of being off work for either occupational or non-occupational health reasons. They assess any barriers to a successful and timely return-to-work and engage with stakeholders to implement strategies that address those identified barriers and support employees’ return to work or an appropriate alternative plan. Worker compensation Case Managers work with a talented and collaborative group of professionals, in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management.

Responsibilities

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment
• Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance
• Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process
• Collaborate with stakeholders to develop strategies for effectively managing disputes
• Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.)

To be successful in this role, the following core qualifications and skills are required:

• Ontario Law Society Paralegal License in good standing is a MUST HAVE requirement.
• 5+ years comprehensive experience in Disability Case Management and/or Occupational Injury Case Management or combination of experience and specialized education
• Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, industrial relations, business administration, psychological and workplace factors in disability would be an asset
• Registration or professional status within the disability management or professional health sector would be an asset
• Strong communication skills with exceptional customer service focus
• Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
• Detail oriented focus with ability to work independently in fast paced environment
• Excellent problem-solving skills, ability to apply critical thinking to execute decision making on complex situations and a demonstrated ability to be solutions oriented
• Strong organizational skills combined with the ability to effectively manage competing priorities in a fast paced, and deadline driven environment
• Strong analytical skills combined with the ability to synthesize detailed information
• Ability to be team player who values collaboration, as well as work autonomously and independently as needed
• Strong computer skills including full proficiency with Microsoft Office Suite and exposure to Microsoft Teams and SharePoint

Salary Range: 58,000K -80,000K Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We’re open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• minimum 3 weeks of vacation
• flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills

A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.