Ability Management & Wellness Specialist

Calgary Co-op; Calgary; On-site; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Comprehensive benefits

Defined contribution pension plan

Team member discounts

Job summary

Calgary Co-op is seeking an Ability Management & Wellness Specialist to join our Human Resources team. You will manage WCB claims, support return-to-work and accommodations, and lead disability management and wellness programs across the organization.

As a trusted advisor to leaders and employees, you will maintain HRIS records, ensure regulatory compliance, monitor trends, and drive improvements to reduce organizational risk while enabling safe, timely returns to work.

Qualifications

• Progressive experience in disability management and return-to-work coordination.
• Knowledge of Workers' Compensation, Human Rights, and privacy legislation.
• Experience delivering training and presentations to leaders and employees.
• Strong case management, problem-solving, and communication skills.

Responsibilities

• Administer disability programs including WCB and leaves.
• Coordinate return-to-work and accommodation plans.
• Maintain HRIS records and ensure compliance.
• Monitor disability trends and costs; suggest improvements.
• Lead complex case discussions and represent at hearings when needed.
• Design and deliver disability management and wellness education.
• Coach leaders on early intervention and accommodation practices.

Skills

Disability management

Case management

Training delivery

HRIS proficiency

Communication

Problem-solving

Interpersonal skills

Education

HR/Disability Management degree

Occupational Health & Safety

Kinesiology

Rehabilitation

Nursing

Health Sciences

Tools

HRIS systems

Microsoft Office

Job description

About the Role

Calgary Co-op is looking for an Ability Management & Wellness Specialist to join our Human Resources team. In this role, you’ll manage WCB claims and non-occupational injury cases, support employees through return-to-work and accommodation planning and help lead wellness and disability management programs across the organization. You’ll be a trusted advisor to leaders and employees alike, helping people get back to work safely while keeping our HRIS records and compliance requirements on track.

Job Description

About the Role

Calgary Co-op is looking for an Ability Management & Wellness Specialist to join our Human Resources team. In this role, you’ll manage WCB claims and non-occupational injury cases, support employees through return-to-work and accommodation planning and help lead wellness and disability management programs across the organization. You’ll be a trusted advisor to leaders and employees alike, helping people get back to work safely while keeping our HRIS records and compliance requirements on track.

What You'll Do

Strategy & Case Management

• Administer occupational and non-occupational disability programs, including WCB, illness, short-term disability, long-term disability, and leave of absence claims.
• Conduct case management activities such as medical review, functional abilities assessment, claim monitoring, accommodation planning, and return-to-work coordination.
• Develop, implement, and monitor individual return-to-work and accommodation plans that support employee recovery while meeting operational needs.
• Maintain accurate HRIS records and claim documentation, ensuring compliance with legislative, regulatory, privacy, and organizational requirements.
• Monitor disability trends, absenteeism, and claim costs, and recommend strategies to improve outcomes and reduce organizational risk.
• Support the development and continuous improvement of disability management, attendance, accommodation, and wellness programs.

Partnership & Advisory

• Partner with employees, leaders, healthcare providers, WCB representatives, insurers, legal counsel, and union representatives to support successful case outcomes.
• Provide expert guidance to leaders on disability management, attendance, return-to-work practices, Human Rights obligations, and Duty to Accommodate requirements.
• Lead complex case discussions and appeal processes, including preparing submissions and representing Calgary Co-op at WCB appeal hearings as needed.
• Contribute to Occupational Health, Safety & Environment, psychological health and safety, wellness, and food safety initiatives.

Training & Capability Building

• Design and deliver education and training programs related to disability management, accommodation, mental health, wellness, and Workers' Compensation.
• Coach leaders on early intervention, employee wellness, and accommodation planning best practices.

Required

What You Bring

• Post-secondary education in Human Resources, Disability Management, Occupational Health & Safety, Kinesiology, Rehabilitation, Nursing, Health Sciences, or a related field.
• 5+ years of progressive experience in disability management, occupational health, claims management, return-to-work coordination, or human resources.
• Strong knowledge of Workers' Compensation legislation, Human Rights legislation, Duty to Accommodate requirements, and privacy legislation.
• Demonstrated experience developing and delivering training and presentations to leaders and employees.
• Strong case management, problem-solving, conflict resolution, and decision-making skills.
• Excellent written, verbal, facilitation, and interpersonal communication skills.
• Proficiency with HRIS systems, Microsoft Office Suite, and case management documentation.

Nice To Have

• Certified Disability Management Professional (CDMP), Certified Return to Work Coordinator (CRTWC), Registered Rehabilitation Professional (RRP), or similar designation.
• Occupational Health and Safety certification (NCSO, CRSP, or equivalent).
• Experience managing psychological injury, mental health disability, and complex accommodation cases.
• Experience in a unionized environment, including grievance or appeal processes.

Why Calgary Co-op

As a member-owned co-operative and one of Calgary's largest employers, Calgary Co-op has been proudly serving our community since 1956. We offer competitive pay, a comprehensive benefits package, a defined contribution pension plan, and team member discounts, along with real opportunities to grow your career while making a difference in the communities we serve.

We thank all applicants for their interest; only those selected for an interview will be contacted.