Aberdeen Centre - Team Lead

Zwilling J.A. Henckels Canada Ltd; Richmond; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Growth opportunities

Job summary

Zwilling J.A. Henckels Canada Ltd in Richmond, BC, seeks a Retail Team Lead to support the Store Manager in delivering exceptional customer experiences, driving sales, and upholding brand standards.

You will coach and develop the team, manage daily operations, analyze KPIs, assist with hiring and training, and ensure compliance with policies while maintaining a safe, engaging store environment. This role requires flexibility, weekend/evening shifts, and a collaborative approach to achieve

Qualifications

• College or University degree and a minimum of 2 years of Retail Management experience.
• Previous management and leadership experience preferred.

Responsibilities

• Collaborate with Store Manager to manage daily operations, meeting key performance indicators and customer expectations.
• Communicate brand values and culture to create a positive shopping environment.
• Ensure implementation of corporate programs, initiatives, and policies.
• Assist in executing store programs, policies, and seasonal initiatives.
• Contribute to recruitment, hiring, and training strategies to reduce turnover.
• Develop staff through performance feedback and coaching.
• Set expectations and provide resources to maintain a high-performing team.
• Support inventory optimization and wage cost control within guidelines.

Skills

Retail operations

Coaching & Talent mgmt

Communication

Resource prioritization

MS Outlook

MS Word

MS Excel

MS PowerPoint

POS systems

Education

College or University degree

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

POS systems

Job description

Job Description

Posted Saturday, August 29, 2026 at 4:00 AM

About Us:

Join us at Zwilling, where innovation and excellence meet to create an unparalleled retail experience. As a member of our store management team, you'll play a pivotal role in shaping the success of our store. We're seeking a Retail Team Lead to help drive operational excellence, foster a dynamic team environment, and uphold our brand values.

Role Overview:

As a Retail Team Lead, you will collaborate closely with the Store Manager to ensure seamless store operations, achievement of targets, and adherence to company policies and regulations. You will lead by example, inspire your team, and contribute to the growth of our brand.

Key Responsibilities:

• Collaborate with Store Manager to manage daily operations, meeting key performance indicators, profit and loss targets, and exceeding customer expectations.
• Embody and communicate the brand's values, attitude, and culture to create a positive and engaging shopping environment.
• Ensure consistent implementation of corporate programs, initiatives, and strategies.
• Assist in the successful execution of programs, policies, routine tasks, seasonal initiatives, and specific store needs.
• Contribute to effective succession planning, recruiting, hiring, and training strategies to reduce store turnover.
• Develop and mentor staff by providing performance feedback, seizing coaching opportunities, and fostering a collaborative team environment.
• Promote a high-performance culture by setting clear expectations, providing resources for employee accountability, creating an efficient work environment, and setting team goals aligned with success factors.
• Collaborate with Store Manager to develop actionable plans, objectives, deliverables, and timelines.
• Take accountability for training and in-store execution across all areas, including business, operations, sales, customer service, and visual merchandising.
• Manage recordkeeping for applicants, new hires, payroll, performance appraisals, reviews, counseling, disciplinary actions, and employee separations.
• Work closely with Store Manager to optimize inventory levels and product selections to drive sales.
• Support Store Manager in maintaining wage costs and overall expense control within guidelines.
• Ensure accuracy in cash management and minimize shrinkage within the store.
• Assume responsibility for store and product security protocols, monitoring their effectiveness in deterring theft.
• Uphold company policies and procedures related to POS system integrity, maintaining the confidentiality of retail operating information.
• Ensure compliance with government legislation regarding employment standards and health and safety guidelines for store operations and associates.
• Maintain a safe, organized, and clean store environment in alignment with Zwilling and legal standards.
• Adhere to visual merchandising guidelines to create an attractive and engaging shopping atmosphere.
• Collaborate with Store Manager and District Manager, performing additional duties as assigned.
• Supporting Factory Direct Sales outside of the store environment

Qualifications:

• College or University degree and a minimum of 2 years of Retail Management experience, or equivalent combination of education and experience.
• Previous management and leadership experience preferred.

Skills and Attributes:

• Proficiency in retail operations, including selling skills and business management.
• Strong coaching and talent management abilities.
• Effective communication skills, both written and verbal.
• Ability to prioritize and allocate resources effectively.
• Proficiency in using computers and software, including MS Outlook, Word, Excel, and PowerPoint.
• Ability to adapt to new systems quickly (e.g., POS systems, web portals, etc.).
• Physical ability to stand, walk, use hands, reach, lift up to 12 kg frequently, and occasionally lift up to 25 kg.
• Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays, as well as additional hours during peak sales periods.

Why Join Us:

• Be part of an innovative and dynamic team in a globally recognized brand.
• Opportunity for growth and professional development.
• Competitive compensation and benefits package.

Zwilling Canada is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences. This organization does not use AI or automated decision-making tools at any stage of the recruitment or hiring process.