71-2026 PNRPT On-Site Worker - Supervised Access Program (SAP)

Family Services Ottawa; Ottawa; On-site; CAD 48,000 - 54,000; Full time

Job summary

Family Services à la famille Ottawa (FSO-SFO) seeks an On-Site Worker to supervise visits and exchanges under the Supervised Access Program. The role emphasizes safety, neutrality, and child-focused support for families in Ottawa.

You will coordinate schedules, prepare visit spaces, and assist volunteer monitors while upholding program policies and client-centered service delivery.

Qualifications

• Minimum Grade 12 education, with some post-secondary coursework in social services or a related field.
• At least two years of related experience.
• Experience with diverse populations across culture, race, socio-economic status, gender identity/expression, and sexual orientation.
• Knowledge of child-centered and trauma-informed approaches.
• Awareness of domestic violence dynamics and family conflict.
• Strong interpersonal and conflict-management skills.
• Ability to maintain accurate and timely records.
• Non-violent crisis intervention skills.
• Basic First Aid (asset).
• Bilingual English and French preferred.

Responsibilities

• Monitor and facilitate safe, neutral, and child-focused supervised visits and exchanges.
• Update program lineups and inform clients of schedule changes or cancellations.
• Prepare visit spaces and activities to ensure a welcoming environment.
• Ensure all participants adhere to program guidelines and intervene as required.
• Supervise visits (up to two hours) when volunteer visit monitors are unavailable.
• Provide on-site support and orientation to volunteer visit monitors.
• Respond to client questions, concerns, and potential conflicts with professionalism.
• Review visit observation notes for accuracy and completeness by end of the shift.
• Complete and file critical incident reports as required.

Skills

Bilingual English and French

Strong interpersonal skills

Conflict-management skills

Accurate documentation

Education

Grade 12 education plus post-secondary coursework in social services

Job description

We are seeking areliable, compassionate, and service‑oriented On‑Site Worker to join ourSupervised Access Program team. The On‑Site Worker plays a critical role in supporting safe, neutral, and child-focused visits and exchanges between children and their families, while ensuring that program guidelines and service agreements are respected.

This role is well-suitedfor someone who thrives in a community‑based, client‑focused environment andbrings strong interpersonal skills, sound judgment, and the ability to managesensitive situations with professionalism and empathy.

Join a value-drivenorganization with over 100 years of service supporting Ottawa families throughlife’s challenges, where your work has a direct and meaningful impact.

Location: Ottawa,Office-based. FSO-SFO is located on the unceded Territory of theAnishinaabe Algonquin Nation

Startdate: Immediate

Position: PNRPT, Unionized

Salary: Level3, $48157.76 to $54,102.91 (pro-rated to Hours/Week)

Hours of Work: Bi-Weekly Saturday and Sunday, 8:45 am to4:30 PM

Job ID: 71-2026 On-Site Worker PNRPT

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has beenstrengthening individuals and families—and, by extension, the Ottawacommunity—since 1914. We provide skillful and compassionate support to address mental health, family conflict or violence, and parenting challenges thatfamilies face. Through accessible counselling, support groups, and educationalprograms, families increase their knowledge and skills, adopt healthystrategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within alltypes of family constellations, including children, youth, transitional-agedyouth, adults, seniors, couples, and families. Our work is grounded in the realneeds of our clients and families, the complex environments they live in, and astrong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, tosupporting families through post-WWII reintegration, to redefining familytherapy to reflect the diverse realities of “family”, FSO-SFO continues toinnovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promisingpractices, ensuring our services remain relevant and impactful. Today, 98% of clients report that workingwith FSI-SFO has had a positive impact on their lives.

As an accredited non-profit charitable organization,FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment towell-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawafamilies.

ABOUT THE POSITION

The PNRPT On‑SiteWorker is responsible for monitoring and coordinating supervised visitation andexchange services within the Supervised Access Program. This role ensuresvisits are conducted safely, respectfully, and in accordance with programpolicies, while providing support to clients, children, and volunteer visitmonitors.

Key Responsibilities Include:

• Monitor and facilitate safe,neutral, and child‑focused supervised visits and exchanges
• Update program lineups and informclients of schedule changes or cancellations
• Prepare visit spaces andactivities to ensure a welcoming and appropriate environment
• Ensure all participants adhere toprogram guidelines and intervene as required
• Supervise visits (up to twohours) when volunteer visit monitors are unavailable
• Provide on‑site support andorientation to volunteer visit monitors
• Respond to client questions,concerns, and potential conflicts with professionalism
• Review visit observation notesfor accuracy and completeness by the end of the shift
• Complete and file criticalincident reports as required
• Collect program fees, issuereceipts, and maintain accurate payment records
• Maintain a tidy and safe visitsite; ensure supplies are returned and stored properly
• Prepare and photocopy documentsas required for program delivery
• Attend mandatory staff trainingand Supervised Access Program meetings
• Administer client satisfaction oroutcome surveys as directed
• Perform other related duties asrequired

ABOUT YOU

You are calm,responsible, and respectful in your interactions with children, families, andcolleagues. You are comfortable working in emotionally charged environments andcan de-escalate situations while maintaining professional boundaries. You valueteamwork, accurate documentation, and client‑centered service delivery.

Qualifications & Requirements

• Minimum Grade 12 education, withsome post‑secondary coursework in social services or a related field
• At least two (2) years of relatedexperience
• Experience working with diversepopulations, including variations in culture, race, socio‑economic status,gender identity/expression, and sexual orientation
• Basic understanding of childcustody, access, and family dynamics
• Knowledge of child‑centered andtrauma‑informed approaches
• Awareness of domestic violencedynamics and family conflict
• Strong interpersonal and conflict‑managementskills
• Ability to maintain accurate andtimely records
• Non‑violent crisis interventionskills
• Basic First Aid (asset)
• Bilingual (English and French)preferred

Additional Requirements

• Proof of legal entitlement towork in Canada
• Successful Vulnerable SectorCheck prior to first shift
• Availability to work evenings andweekends

FSO‑SFO is an equalopportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitmentprocess — please let us know how we can best support you.

While we thank allapplicants for their interest, only those selected for an interview will becontacted.