40024: Operations Associate

FedEx Freight; Ottawa; On-site; CAD 38,000 - 52,000; Full time

Job summary

FedEx Freight Canada is seeking an Administrative Associate to support operations at the Ottawa Service Centre. The role involves customer service, data entry and document processing, including customs-related tasks and scheduling of pickups and deliveries.

The position requires strong time management, attention to detail and the ability to communicate in English and French. Monday–Friday hours and an on-site workplace in Ottawa apply.

Qualifications

• High School Diploma or GED required.
• 1 year of administration, customer service or related experience.
• Experience in transportation or LTL industry preferred.

Responsibilities

• Provide excellent customer service and problem resolution in accordance with policies and processes for customers
• Verify and process Customs documents
• Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
• Data entry of (e.g., freight bill entry)
• Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
• Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
• Review all driver collect shipments
• Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
• Support operations team/colleagues as needed
• Assist with mentoring of new hires (e.g., Operations Associates)
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Skills

Customer service

Time management

Organizational skills

Interpersonal skills

Problem-solving

Bilingual English/French

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Teams

SharePoint

Outlook

Job description

Monday - Friday: 1100H - 1930H EST

POSITION OVERVIEW

Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.

ESSENTIAL FUNCTIONS

• Provide excellent customer service and problem resolution in accordance with policies and processes for customers
• Verify and process Customs documents
• Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
• Data entry of (e.g., freight bill entry)
• Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
• Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
• Review all driver collect shipments
• Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
• Support operations team/colleagues as needed
• Assist with mentoring of new hires (e.g., Operations Associates)
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• High School Diploma or GED equivalent, required
• One (1) year of work experience in administration, customer service or related field
• Experience in the transportation or LTL industry
• Strong time-management and organizational skills, including strong attention to detail
• Good interpersonal and problem-solving skills
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
• Ability/willingness to learn new applications, software, systems, and equipment as required
• Ability to manage competing and changing priorities
• Strong verbal, reading and written communication skills
• Bilingual (English/French) preferred; required in Quebec

WORKING CONDITIONS

Hours may vary due to operational need

Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

FFC FedEx Freight CanadaAt FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.Chez FedEx, notre valeur « Prendre soin les uns des autres » se reflète dans notre engagement à être un employeur inclusif, qui représente la diversité de nos clients et des communautés que nous servons. Nous favorisons des lieux de travail respectueux, sûrs et inclusifs où chacun est apprécié pour sa contribution unique. Les candidatures de tous les candidats qualifiés sont les bienvenues. Nous encourageons les femmes, les personnes handicapées, les Autochtones et les personnes issues de communautés culturellement diverses et 2SLGBTQ+ à postuler. Veuillez nous informer si vous avez besoin d'aménagements particuliers pendant le processus de recrutement et de sélection. Nous travaillerons avec vous pour répondre à vos besoins.