Sr. Operations Administrator

FedEx Logistics; Lethbridge; On-site; CAD 21,000 - 30,000; Part time

Job summary

FedEx Logistics is seeking a diligent administrative clerk to support hub and station operations, including linehaul, records management, quality assurance and customer service. The role handles damaged and misaddressed packages promptly to optimize delivery times and serves as the first point of contact for customers with a variety of issues.

The ideal candidate brings a high school diploma and several years of customer service or clerical experience, plus proficiency with Microsoft Office and

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical or related experience required.
• Experience in dock operations environment or distribution center setting preferred.
• Typing, data entry, and use of phone, copier, and fax.
• Proficiency with Microsoft Office software and web-based applications.
• Customer service skills to respond to requests professionally.
• Strong time management, organizational and multi-tasking abilities in a fast-paced environment.

Responsibilities

• Perform clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance and customer service.
• Tend to damaged and misaddressed packages promptly to optimize delivery time.
• Serve as a customer’s first line of contact for a variety of issues.

Skills

Customer service

Data entry

Time management

Microsoft Office

Typing

Multitasking

Attention to detail

Education

High School Diploma

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or GED required
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or GED required
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Détails Supplémentaires:

This is PPT position . Mon-Fri 6am-10am

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.