Field Transportation Specialist

FedEx Logistics; Mississauga; On-site; CAD 65,000 - 95,000; Full time

Job summary

FedEx Logistics in Mississauga is seeking a proactive professional to oversee and optimize transportation processes. You will lead system enhancements, provide training across Linehaul, CPC and Station Operations, and resolve escalated issues to improve service for external customers.

The role requires collaboration with regional teams, engineering, and operations to refine the FedEx service offering. Responsibilities include analyzing pickup requests, coordinating planning, and ensuring

Qualifications

• Knowledge of field operations concepts and procedures.
• Proficiency with Microsoft Office and web-based tools.
• Customer service skills to respond to requests professionally.
• Ability to communicate verbally and in writing with diverse audiences.
• Bilingual in French and English for Quebec postings.

Responsibilities

• Oversees transportation process improvements and system enhancements.
• Provides training and coaching to Linehaul, CPC and Station Operations.
• Acts as primary resource for escalated issues and ensures resolution.
• Coordinates logistic planning with region teams and external customers.
• Drives performance improvements in Linehaul and pickup processes.

Skills

Field operations liaison

Logistics planning collaboration

Training delivery

Issue escalation management

Stakeholder communication

Pickup/Linehaul analysis

Regional & district coordination

Quality facilitation

Bilingual (French & English)

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

This is an interview position.

Job Profile Summary

Oversees and monitors transportation process improvements, system and technology enhancements, administration processes and procedures. Provides training and coaching throughout Field Transportation as well as Station operations to ensure consistent execution of Linehaul/CPC/pickup processes and resolve escalated issues. Conducts strategic analysis, develops process improvement recommendations and serves as a liaison between the Transportation regional and district teams to support an efficient and successful synthesis of Linehaul and CPC functions. Drives network linehaul and pickup performance, and directs changes to improve processes and systems.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Interacts with field operations to reduce empty and partial trailer movements
• Collaborates with Transportation Compliance and Analytics, LH Planning and Linehaul Enginnering to develop and coordinate logistical planning for external customers and works directly with customer to implement and modify
• Provides on-boarding, targeted and ongoing training of Transportation processes, procedures and system tools, as well as customer/service provider interaction methods and techniques, to Linehaul/Customer Pickup Coordinators and Station Operations
• Serves as primary resource for escalated issues, ensuring resolution and improved internal/external customer and service provider experience
• Communicates to key stakeholders and gains support of continuing Transportation program enhancements and process changes to ensure effective implementation and desired outcomes
• Analyzes van and trailer pickup requests and evaluates opportunities for improved pickup activation, increased awareness and accountability regarding sales leads and underperforming accounts.
• Collaborates with Region and District Engineering group to create and maintain the linehaul operations and station Pickup Operating Plan and rationalize the FedEx service offering
• Serves as the quality facilitator for the region/district Linehaul and CPC operations
• Visits linehaul/stations to establish and build professional relationships and address or communicate priorities necessary to improve the customer
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

Minimum Education

High School Diploma or GED

Minimum Experience

Two (2) years of professional experience in Linehaul Operations, CPC, Logistics, Transportation Industry, or related area

Knowledge, Skills, and Abilities

• Knowledge of concepts, practices, policies, terms, and procedures used in field operations
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests and issues
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Verbal and written communication skills necessary to communicate with various audiences
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• In the province of Quebec must be bilingual (French & English).

Qualifications Requises:

Transparence Salariale:

Salaire:

Détails Supplémentaires:

Note: This posting closes on October 2, 2026. The position is "in office" at 6895 Bramalea Road Mississauga, ON

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.