Customer Rep-Station

FedEx Logistics; Montreal (administrative region); On-site; CAD 19,000 - 25,000; Part time

Job summary

FedEx Logistics recherche un profil orienté service client pour fournir des informations précises et une assistance directe, tout en assurant les tâches administratives essentielles au bon fonctionnement des opérations. Le poste vise à favoriser la poursuite des ventes et à générer des revenus supplémentaires lorsque possible.

Le candidat idéal possède un diplôme d'études secondaires, une expérience en formation continue et une connaissance des procédures FedEx Express et Ground.

Qualifications

• Diplôme d'études secondaires ou équivalent.
• Diplôme collégial préféré.
• Connaissance des réglementations douanières canadiennes souhaitable.
• Connaissance des produits FedEx Express et Ground souhaitable.
• Capacité à compléter les formations de base et de remise à niveau.
• Capacité à soulever 70 lb et à manipuler jusqu'à 150 lb avec équipement.
• Capacité à compléter les tests et formations obligatoires.
• Opération sous PC Windows.
• Excellentes compétences interpersonnelles et de communication verbale.
• Bonnes capacités d'analyse et résolution de problèmes.
• Bonnes compétences en négociation.
• Capacité à gérer le stress dans un environnement exigeant et changeant.

Responsibilities

• Fournir des informations précises et une assistance aux clients nécessitant une interface client directe.
• Effectuer les tâches administratives nécessaires à l'efficacité des opérations.
• Favoriser la poursuite des ventes et générer des revenus potentiels supplémentaires.
• Travailler dans un cadre bilingue (si résidant au Québec) et respecter les exigences de formation.

Skills

Relations interpersonnelles

Communication verbale

Négociation

Gestion du stress

Education

Diplôme d'études secondaires/equivalent

Diplôme collégial préférée

Job description

Ce poste est soumis à une entrevue.

Fournir des informations précises et une assistance aux clients qui ont besoin d'une interface client directe. Effectuer les tâches administratives nécessaires à l'efficacité des opérations. Favoriser la poursuite des ventes et générer des revenus supplémentaires autant que possible.

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This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

CONNAISSANCES, COMPÉTENCES ET APTITUDES DEMANDÉES

Diplôme d'études secondaires ou équivalent. Diplôme d'études collégiales, de préférence.

Une connaissance de la réglementation douanière canadienne est un atout.

Une connaissance des produits et services FedEx Express et Ground est souhaitable.

Capacité à réussir toutes les formations de base et de remise à niveau.

Doit être capable de soulever 70 lb (32 kg) et de manœuvrer, avec l'équipement approprié, tout colis pesant jusqu'à 150 lb (68 kg).

Doit être en mesure de compléter et d'atteindre les seuils minimaux pour tous les tests et formations obligatoires.

Doit pouvoir fonctionner dans un environnement informatique Windows.

Excellentes compétences en relations interpersonnelles et en communication verbale.

Bonnes capacités d'analyse et de résolution de problèmes.

Bonnes compétences en négociation

Capacité démontrée à gérer le stress et à travailler dans un environnement de travail très exigeant, surveillé et en constante évolution.

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REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Pay:

Additional Details: This is a PPT position from Monday to Friday - afternoon shift // il s'agit d'un poste a temps partiel du lundi a vendredi - shift de l'apres Midi

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.