2P Order Ops Specialist

Canadian Tire Corporation, Ltd.; Toronto; On-site; CAD 53,000 - 88,000; Full time

Job summary

Canadian Tire Corporation, Limited is seeking a proactive 2P Order Operations Consultant to optimize customer experience after purchase. You will manage high-volume inboxes, triage issues, and coordinate timely resolutions across stores, vendors, and support teams.

Join a growth-focused team leveraging AI, automation, and data insights to improve processes and enable smooth vendor collaboration across Canadian Tire’s brands.

Qualifications

• 2–4 years in eCommerce operations or related field.
• Ability to manage high-volume operational inboxes and escalate appropriately.
• Experience working with vendors, stores, and cross-functional teams.
• Detail-oriented, organized, and able to document follow-up and issue tracking.

Responsibilities

• Manage daily operational inbox activity including vendor questions and order issues.
• Triage incoming requests, gather required details, investigate order status, and coordinate resolution.
• Communicate with internal partners to close issues and keep stakeholders informed.
• Resolve issues or escalate complex cases to the Associate Manager with context and next steps.
• Support day-to-day vendor management, DSCO execution, and dropship gap resolution.
• Monitor product availability, aged orders, late ASNs, cancellations via dashboards and trackers.

Skills

Inbox management

Vendor operations

Cross-functional collaboration

Problem solving

Data analysis

Tools

DSCO

Job description

Canadian Tire Corporation, Limited is seeking a proactive 2P Order Operations Consultant to optimize customer experience after purchase. You will manage high-volume inboxes, triage issues, and coordinate timely resolutions across stores, vendors, and support teams.

Join a growth-focused team leveraging AI, automation, and data insights to improve processes and enable smooth vendor collaboration across Canadian Tire’s brands.