2P Order Operations Consultant — Growth & AI Tools

Canadian Tire Corporation; Front of Yonge; On-site; CAD 53,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits

Performance incentives

Education programs

Well-being perks

Product discounts

Job summary

Canadian Tire Corporation is seeking an 2P Order Operations Consultant to support and improve customer experience after purchase. You’ll handle daily inbox activity, triage requests, and coordinate resolutions across stores, vendors, and support teams.

You will surface recurring issues, support DSCO execution, and partner with the Transportation team to track deliveries for Online Assortment orders. This role offers exposure to three iconic Canadian brands and a high-visibility growth initiative.

Qualifications

• 2-4 years of experience in ecommerce operations, vendor operations, marketplace, dropship, supply chain, or a related field.
• Strong ability to manage high-volume operational inboxes, triage incoming issues, and follow through on time-sensitive escalations.
• Experience working with vendors, stores, contact centre teams, or cross-functional business partners to resolve operational issues.
• Strong problem-solving skills with the ability to investigate individual issues, identify next steps, and elevate appropriately when broader support is required.
• Detail-oriented, organized, and able to balance daily execution with consistent documentation, follow-up, and issue tracking.

Responsibilities

• Manage daily operational inbox activity, including vendor questions, order issues, store inquiries, customer contact centre escalations, and other customer-impacting concerns.
• Triage incoming requests; gather required details; investigate order status; and coordinate timely resolution.
• Communicate clearly with internal partners, stores, vendors, and support teams to close individual issues and keep stakeholders informed.
• Resolve individual order and vendor issues where possible, escalating complex or recurring concerns to the Associate Manager with clear context and recommended next steps.
• Monitor product availability, aged orders, late ASNs, cancellations, and other operational exceptions using daily reports, dashboards, and trackers.
• Partner with the Transportation team to support order tracking with carrier partners, helping investigate delivery status impacting Online Assortment orders.
• Surface recurring issues, operational gaps, manual work, and exception patterns for deeper investigation, reporting, automation, or process improvement.

Skills

2-4 years exp

Inbox management

Vendor ops

Problem solving

Detail oriented

Job description

Canadian Tire Corporation is seeking an 2P Order Operations Consultant to support and improve customer experience after purchase. You’ll handle daily inbox activity, triage requests, and coordinate resolutions across stores, vendors, and support teams.

You will surface recurring issues, support DSCO execution, and partner with the Transportation team to track deliveries for Online Assortment orders. This role offers exposure to three iconic Canadian brands and a high-visibility growth initiative.