2P Order Operations Consultant

Canadian Tire Corporation, Limited; Front of Yonge; On-site; CAD 53,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits

Performance incentives

Education programs

Well-being perks

Product discounts

Job summary

Canadian Tire Corporation is seeking an 2P Order Operations Consultant to support and improve customer experience after purchase. You’ll handle daily inbox activity, triage requests, and coordinate resolutions across stores, vendors, and support teams.

You will surface recurring issues, support DSCO execution, and partner with the Transportation team to track deliveries for Online Assortment orders. This role offers exposure to three iconic Canadian brands and a high-visibility growth initiative.

Qualifications

• 2-4 years of experience in ecommerce operations, vendor operations, marketplace, dropship, supply chain, or a related field.
• Strong ability to manage high-volume operational inboxes, triage incoming issues, and follow through on time-sensitive escalations.
• Experience working with vendors, stores, contact centre teams, or cross-functional business partners to resolve operational issues.
• Strong problem-solving skills with the ability to investigate individual issues, identify next steps, and elevate appropriately when broader support is required.
• Detail-oriented, organized, and able to balance daily execution with consistent documentation, follow-up, and issue tracking.

Responsibilities

• Manage daily operational inbox activity, including vendor questions, order issues, store inquiries, customer contact centre escalations, and other customer-impacting concerns.
• Triage incoming requests; gather required details; investigate order status; and coordinate timely resolution.
• Communicate clearly with internal partners, stores, vendors, and support teams to close individual issues and keep stakeholders informed.
• Resolve individual order and vendor issues where possible, escalating complex or recurring concerns to the Associate Manager with clear context and recommended next steps.
• Monitor product availability, aged orders, late ASNs, cancellations, and other operational exceptions using daily reports, dashboards, and trackers.
• Partner with the Transportation team to support order tracking with carrier partners, helping investigate delivery status impacting Online Assortment orders.
• Surface recurring issues, operational gaps, manual work, and exception patterns for deeper investigation, reporting, automation, or process improvement.

Skills

2-4 years exp

Inbox management

Vendor ops

Problem solving

Detail oriented

Job description

As 2P Order Operations Consultant you'll help support and improve programs that shape the customer experience after purchase. You'll bring an analytical mindset, strong problem-solving skills, and a collaborative approach to identify opportunities and help drive meaningful improvements.

Daily Operations & Inbox Management

• Manage daily operational inbox activity, including vendor questions, order issues, store inquiries, customer contact centre escalations, and other customer-impacting concerns.
• Triage incoming requests; gather required details; investigate order status; and coordinate timely resolution.
• Communicate clearly with internal partners, stores, vendors, and support teams to close individual issues and keep stakeholders informed.
• Resolve individual order and vendor issues where possible, escalating complex or recurring concerns to the Associate Manager with clear context and recommended next steps.

Vendor & Order Operations and Insights Support

• Vendor & Order Operations and Insights Support day-to-day vendor management, DSCO execution, vendor follow-ups, and operational issue resolution across purchase orders, inventory updates, acknowledgements, ASNs, cancellations, and other dropship execution gaps.
• Monitor product availability, aged orders, late ASNs, cancellations, and other operational exceptions using daily reports, dashboards, and trackers.
• Partner with the Transportation team to support order tracking with carrier partners, helping investigate delivery status impacting Online Assortment orders.
• Surface recurring issues, operational gaps, manual work, and exception patterns for deeper investigation, reporting, automation, or process improvement.

Qualifications

• 2-4 years of experience in eCommerce operations, vendor operations, marketplace, dropship, supply chain, customer support operations, or a related field.
• Strong ability to manage high-volume operational inboxes, triage incoming issues, and follow through on time-sensitive escalations.
• Experience working with vendors, stores, contact centre teams, or cross-functional business partners to resolve operational issues.
• Strong problem-solving skills with the ability to investigate individual issues, identify next steps, and elevate appropriately when broader support is required.
• Detail-oriented, organized, and able to balance daily execution with consistent documentation, follow-up, and issue tracking.

What’s In It for You

Experience working across three iconic Canadian retail brands - Canadian Tire, Sport Chek, and Mark's - with exposure to different operating models, vendors, and customer experiences. Be part of the action on a high-visibility growth initiative as the 2P program expands and capabilities continue to evolve. Join a growth-mindset team that actively leverages AI, automation, reporting, and practical tools to continuously improve how work gets done and better support team members in their day-to-day roles. A role with meaningful impact on customer experience, sales, website experience, and a positive vendor experience across the 2P program.

Benefits and Compensation

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Broadband Salary Range: $53,000.00 - $88,000.00.

Our typical hiring range is between $53,000.00 and $65,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 owned brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.

As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.

Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion, and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.

We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our core value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Additional Information

#LI-CD1 This posting represents an existing vacancy within our organization. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.