24/7 Public Safety Dispatcher

Brandon University; Brandon; On-site; CAD 85,411,000 - 90,922,000; Full time

Job summary

City of Brandon is seeking a Public Safety Communicator – 911 Dispatcher to receive emergency and non-emergency calls for Police, Fire, and Ambulance services. Through effective information gathering, they assess the call and determine whether a response is required.

The Brandon Public Safety Communication Centre operates 24 hours a day, 7 days a week, with rotating shifts across days, nights, weekends and holidays.

Qualifications

• Must be 18 years of age or older and have completed Grade 12 or equivalent.
• Keyboarding speed of 40 w.p.m.
• Ability to pass a police security clearance including full background investigation (including substance use disclosure) and related checks (including Criminal Record Check, Child & Adult Abuse Registry Check, Vulnerable Sector Check).
• Ability to meet vision and hearing standards set by the Department.

Responsibilities

• Receive and process emergency and non-emergency calls from the public for Police, Fire, and Ambulance services.
• Assess the nature of incoming calls through effective information gathering and determine the appropriate response.
• Dispatch emergency services by contacting the relevant agency and providing accurate and timely information.
• Maintain detailed records including logs, reports, and computer data entries for all calls and responding units.
• Operate communication equipment including radios, telephones, and computer-aided dispatch systems.
• Work collaboratively with other dispatchers, call-takers, and emergency personnel to ensure coordinated response efforts.
• Follow established protocols and procedures to ensure consistency and accuracy in emergency response.
• Participate in mandatory training and maintain certifications required for dispatch operations.
• Work rotating shifts including days, nights, weekends, and holidays to ensure 24/7 coverage of the Brandon Public Safety Communication Centre.

Skills

Keyboarding 40 wpm

Police security clearance

Vision and hearing standards

Education

Grade 12 or equivalent

Job description

City of Brandon is seeking a Public Safety Communicator – 911 Dispatcher to receive emergency and non-emergency calls for Police, Fire, and Ambulance services. Through effective information gathering, they assess the call and determine whether a response is required.

The Brandon Public Safety Communication Centre operates 24 hours a day, 7 days a week, with rotating shifts across days, nights, weekends and holidays.