Telecommunicator

St. Joe's; Hamilton; On-site; CAD 41,000 - 45,000; Part time

Job summary

St. Joe's Hamilton is seeking a part-time Telecommunicator at Charlton Campus to handle switchboard, paging, and information desk duties. The role supports internal and external lines, codes, and security dispatch in a fast-paced hospital environment.

Qualifications include Grade 12, 6 months switchboard experience (healthcare preferred), and proficiency with MS Office and hospital terminology. The position offers afternoon/evening/night shifts and a competitive hourly wage.

Qualifications

• Grade 12 education or equivalent is required.
• Minimum 6 months related switchboard experience in a healthcare setting preferred.
• Proficiency with MS Office and PC-based directory/paging systems.

Responsibilities

• Answer main hospital internal and external telephone lines and emergency lines.
• Process calls accurately and courteously.
• Assist with paging, directories, and on-call room assignments.
• Maintain on-call rosters and schedule documentation.
• Support information desk inquiries and patient/family questions.
• Monitor fire panels, gas and building alarms, and security systems as needed.
• Provide administrative support to the department and staff.

Skills

Interpersonal skills

Customer service

Multitasking

Teamwork

Education

Grade 12 education or equivalent

Tools

MS Office

Windows-based systems

Job description

Telecommunicator# Discover Careers at St. Joe's Hamilton## TelecommunicatorApply: Charlton Campus (Hamilton Downtown): Part time: Posted Today: End Date: November 20, 2026 (7 days left to apply): JR02813**Position Details****Job Number:**JR02813**Department:**Telecommunications and Information Desk**This position may be scheduled at any of the following sites:**Charlton Campus (Hamilton Downtown)**Job Type:**Regular, Part time**Contract Duration: (If applicable)**0 months**Number of Positions:**1**Union:**CUPE Local 786**Hourly Rate (Min / Max):**$30.11 - $32.72**Schedule****Work Days:**Holidays, Monday to Sunday, Weekends**Time of Day:**Afternoons, Days, Evenings, Nights**Shift:**Hours - 4, Hours - 7.5, Various Rotating **Shift Start: (If applicable)**AM 07:00, AM 08:00, AM 09:00, AM 10:00, PM 13:00, PM 15:00, PM 17:00, PM 23:00 **Reason for Posting:**Posting is for a role with an existing vacancy**Application Dates****Opening Date:**2026-11-12**Closing Date:**2026-11-19**Job Description****Position Summary:** The Telecommunications Department a vital service operates 24-7 providing essential communication links in a timely professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels gas and building alarms and security systems; distribute pagers keys and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned. **Qualifications:** • Grade 12 education or equivalent required • Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting • Proven knowledge of switchboard and locating tools and processes • Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches • Proficiency in keyboarding typing 35 wpm (subject to testing) • Clerical testing may be required as part of the selection process • Knowledge and familiarity with hospital terminology services personnel and processes is preferred • Emergency Responders course would be considered a strong asset • Excellent interpersonal and customer service skills with proven success in assisting others in a team environment • Comfortable using a Public Address system (making overhead announcements with clear pronunciation) • Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately • Proven strong work performance and attendance record are essential • Ability to maintain composure while performing multiple tasks **Responsibilities:** • Maintains confidentiality and release of information in accordance with hospital policy at all times • Answer main hospital internal and external telephone lines and emergency lines • Efficiently process calls in an accurate and courteous manner • Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system • Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers • Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures • Page healthcare providers and key hospital personnel as per hospital policy in a timely manner • Monitors fire panels gas and building alarms and security systems • Supports directing and responding to inquiries at the Information Desk • Maintains accurate documentation and record of daily activities • Update on-call schedules used for locating hospital staff • Performs all duties related to connecting and disconnecting patient phone service as required • Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls • Distributing keys and pagers and assigning on-call rooms to authorized staff • Performs equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly • Participates in the orientation and training of new employees • Reviews and commits to applicable departmental and hospital policies and procedures • Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox • Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor