Scrum Master jobs in United States
Atendente De Call Center
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Akipão Panificadora E Confeitaria
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Senac
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Atendente De Restaurante Com Ou Sem Experiência
Mcdonald'S
Página da Vaga | Atendente : Niterói
Conexão Talento - Consultoria de RH
19383-Ticket Manager
Job summary
A leading technology company in Rio de Janeiro is seeking a Technical Support Service Desk Administrator to provide high-quality user support in both English and Spanish. The role involves troubleshooting various technologies, maintaining systems, and providing first-level support. Candidates must have at least 2 years of experience in user support and a technical degree in a relevant field. The position offers a dynamic, hybrid work environment with various benefits including medical coverage and retirement plans.
Benefits
Qualifications
- Technical degree in Technology or related field.
- Minimum 2 years of experience providing user support.
- Advanced English and Spanish proficiency (validated).
Responsibilities
- Provide user support in English and Spanish via phone, email, and chat.
- Troubleshoot and support network infrastructure and VPN.
- Maintain and support Windows, Office 365, Outlook, and ServiceNow.
Skills
Education
Tools
Contract | 6 months + possible 90-day extension
We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.
Responsibilities
- Provide user support in English and Spanish via phone, email, and chat.
- Support mobile devices (iOS and Android).
- Troubleshoot and support network infrastructure and VPN.
- Maintain and support Windows, Office 365, Outlook, and ServiceNow.
- Perform first-level support according to established procedures.
- Analyze, diagnose, and resolve incidents.
- Log incidents and service requests accurately.
Required Education & Experience
- Technical degree in Technology or a related field, or higher education in Technology/Systems.
- Minimum 2 years of experience providing user support.
Technical Skills
- Advanced English and Spanish (mandatory; validated).
- Knowledge of ITIL.
- Experience with Windows, Office 365, Outlook.
- Understanding of computer networks and VPN.
- Experience with ServiceNow.
Benefits (via Pride Global)
- Medical, dental, and vision coverage
- Supplemental benefits (accident, critical illness, hospital indemnity)
- Life & disability insurance
- 401(k) retirement savings
- Employee assistance program
- Legal assistance
- Auto, home, and pet insurance
- Discounts with preferred vendors
Equal Opportunity Statement
We are an equal opportunity employer and value diversity in our workforce.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.