19383-Ticket Manager

Hitss Brasil; Rio de Janeiro; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company in Rio de Janeiro is seeking a Technical Support Service Desk Administrator to provide high-quality user support in both English and Spanish. The role involves troubleshooting various technologies, maintaining systems, and providing first-level support. Candidates must have at least 2 years of experience in user support and a technical degree in a relevant field. The position offers a dynamic, hybrid work environment with various benefits including medical coverage and retirement plans.

Serviços

Medical, dental, and vision coverage

Life & disability insurance

401(k) retirement savings

Employee assistance program

Legal assistance

Qualificações

• Technical degree in Technology or related field.
• Minimum 2 years of experience providing user support.
• Advanced English and Spanish proficiency (validated).

Responsabilidades

• Provide user support in English and Spanish via phone, email, and chat.
• Troubleshoot and support network infrastructure and VPN.
• Maintain and support Windows, Office 365, Outlook, and ServiceNow.

Conhecimentos

Advanced English

Advanced Spanish

Knowledge of ITIL

Experience with Windows

Experience with Office 365

Understanding of computer networks

Experience with ServiceNow

Formação académica

Technical degree in Technology

Ferramentas

ServiceNow

Descrição da oferta de emprego

Technical Support Service Desk Administrator

Contract | 6 months + possible 90-day extension

We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.

Responsibilities

• Provide user support in English and Spanish via phone, email, and chat.
• Support mobile devices (iOS and Android).
• Troubleshoot and support network infrastructure and VPN.
• Maintain and support Windows, Office 365, Outlook, and ServiceNow.
• Perform first-level support according to established procedures.
• Analyze, diagnose, and resolve incidents.
• Log incidents and service requests accurately.

Required Education & Experience

• Technical degree in Technology or a related field, or higher education in Technology/Systems.
• Minimum 2 years of experience providing user support.

Technical Skills

• Advanced English and Spanish (mandatory; validated).
• Knowledge of ITIL.
• Experience with Windows, Office 365, Outlook.
• Understanding of computer networks and VPN.
• Experience with ServiceNow.

Benefits (via Pride Global)

• Medical, dental, and vision coverage
• Supplemental benefits (accident, critical illness, hospital indemnity)
• Life & disability insurance
• 401(k) retirement savings
• Employee assistance program
• Legal assistance
• Auto, home, and pet insurance
• Discounts with preferred vendors

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in our workforce.