Fan Services Coordinator

Fédération Internationale de Football Association; Rio de Janeiro; In loco; BRL 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

FIFA, the Fédération Internationale de Football Association, is seeking a Fan Services Coordinator to support planning, coordination, and delivery of fan services for the FIFA Women’s World Cup Brazil 2027. The role involves workforce planning, onboarding, venue readiness, procurement coordination, and cross‑functional collaboration across eight stadiums in Brazil.

Reporting to the Fan Services Manager, you will contribute to service standards, training, and operational documentation, and may be

Competenze

• Fluency in Brazilian Portuguese and English required.
• Experience in Event Operations, Hospitality, Project Coordination, Logistics, or Workforce coordination is preferred.
• Experience with large-scale events or international events is an advantage.
• Strong administrative and IT skills including MS Office.

Mansioni

• Assist the Fan Services Central Team with planning, coordination of operational plans, and documentation updates.
• Support workforce and volunteer planning, onboarding materials, and training activities across all stadiums.
• Coordinate procurement and FF&E planning, vendor communication, and delivery tracking.
• Contribute to venue-level Fan Services test events and readiness exercises.
• Liaise with FIFA Functional Areas and external stakeholders to track action points and meetings.

Conoscenze

Team player

Organisational skills

Communication

Problem solving

Independent work

Cross-functional collaboration

Multicultural awareness

Customer service

Formazione

Event management or related degree

Strumenti

Monday.com

Descrizione del lavoro

Fan Services Coordinator

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Brazil

Description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ ("FWWC2027") that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

THE POSITION

The FIFA Women’s World Cup 2027 (FWWC2027) will take place in June and July 2027 across eight stadiums in Brazil.

Reporting to the Fan Services Manager, the Fan Services Coordinator supports the planning, coordination, implementation and delivery of Fan Services operations for the FIFA Women's World Cup Brazil 2027™.

During the planning phase, the role supports the central Fan Services team in workforce planning, training, venue readiness, procurement, stakeholder coordination and spectator experience initiatives.

During Tournament Time, the role may be deployed to Maracana Stadium to support the delivery of stadium Fan Services operations, workforce management and spectator-facing services.

The Fan Services Coordinator is responsible for supporting the planning, preparation, and delivery of fan services:

• Assist the Fan Services Central Team with the preparation and coordination of operational plans, service standards and the overall FWWC2027 programme, including documentation, updates, and follow-up on related activities. Support workforce and volunteer planning, scheduling and deployment, including the coordination of onboarding materials, tasks, and activities for Fan Services staff and volunteers, assisting with training and following up on workforce readiness requirements across all stadiums.
• Assist the Central Fan Services Team in maintaining and updating project trackers, operational reports, and relevant documentation.
• Support with procurement coordination, and the planning and tracking of Furniture, Fixtures & Equipment (FF&E) requirements, including maintaining material lists, monitoring procurement and delivery status, and following up with relevant service providers.
• Contribute to venue-level Fan Services test event preparations and readiness exercises.
• Liaise with FIFA Functional Areas and external stakeholders to gather operational information, coordinate meetings, follow up on outstanding requests, and track action points related to Fan Services planning and delivery across all stadiums.
• Support review of spectator journeys and Fan Services locations across different venues, including reviewing stadium maps, identifying potential operational challenges, documenting feedback, and tracking necessary adjustments with Venue Managers and relevant Functional Areas.
• During Tournament Time, contribute to the delivery of Fan Services operations at assigned venue(s), including the coordination of Information Points, volunteer activities, and operational reporting, working closely with Venue Managers to ensure smooth matchday operations.

YOUR PROFILE

Education

• University degree or vocational qualification in Event Management, Hospitality, Sports Management, Business Administration, Project Management, Logistics, or a related field, or equivalent relevant professional experience.
• Fluency in Brazilian Portuguese and English, both written and spoken, are required. Strong administrative and IT skills including MS Office (Word, Excel, PowerPoint).

Experience

• Minimum of 2 years experience in Event Operations, Hospitality, Customer Service, Project Coordination, Logistics, Workforce or Volunteer Coordination, or other relevant administrative and operational roles, particularly within major sporting events, international events, or large-scale public events is considered an advantage.
• Experience coordinating meetings, tracking action points and deadlines, maintaining operational documentation, and following up with internal teams, external stakeholders, and service providers.
• Familiarity with project management tools, particularly Monday.com, is desirable.
• Previous experience coordinating volunteer or staff onboarding, training activities, scheduling, deployment arrangements, and maintaining workforce records is desirable.
• Good understanding of event planning and project coordination processes, including task tracking, timeline management, documentation, and follow-up on operational deliverables.
• Strong presentation skills.
• Excellent written and verbal communication skills.
• Ability to work independently, take initiative, and collaborate effectively with cross-functional teams to coordinate activities, follow up on action points, and meet deadlines.
• Familiarity with host stadiums operations is considered an asset.
• Flexibility and adaptability in dynamic and evolving environments.

Skills & Competencies

• Strong team player with a collaborative approach and the ability to meet deadlines.
• Proactive and Solution-oriented mindset with the ability to remain calm and adaptable under pressure.
• Strong organizational and time management skills, with the Ability to prioritize and manage high workloads during busy periods.
• Sound judgment and critical problem-solving skills.
• Ability to work independently, and follow through on assigned tasks and responsibilities.
• Excellent interpersonal skills across diverse stakeholder groups.
• Cultural awareness and sensitivity, with experience in international contexts.

Certifications & Requirements

Right to work in Brazil.