Ticketing Sales & Strategy Coordinator

Fédération Internationale de Football Association; Rio de Janeiro; Híbrido; BRL 180 000 - 280 000; Tempo integral

Resumo da oferta

FIFA is creating a Local Subsidiary in Brazil to run the Ticketing, Hospitality & Stadium Revenue for the FIFA Women’s World Cup 2027. The Ticketing Sales & Strategy Coordinator will help define customer communications and ticketing processes.

The role requires collaboration with cross-functional teams and knowledge of content management and marketing automation tools. Fluent English and Portuguese are required; additional language skills are a plus.

Qualificações

• Bachelor's or master's degree in Digital Marketing, Communications, or related field.
• Minimum three years creating and managing content for ticketing processes/events, preferably in sports.
• Experience with content management and Marketing Automation Tools for large projects.
• Experience coordinating translations and managing event content with attention to detail.
• Venue and onsite operations experience for large-scale events is a plus.
• Strong communication and organizational skills; translations between English and Portuguese advantageous.

Responsabilidades

• Support planning and definition of communications and collaterals across the ticketing process.
• Collaborate with Sales Strategy, Collaterals, Communications, and Customer Care teams.
• Design and maintain reports and KPI dashboards to monitor project evolution.
• Coordinate data needs with internal/external stakeholders for reports.

Conhecimentos

English proficiency

Portuguese proficiency

Attention to detail

Communication

Initiative

Team collaboration

Problem solving

Formação académica

Bachelor's or master's degree in Digital Marketing/Communications or related

Ferramentas

MS Office

Planning software

Content management tools

Descrição da oferta de emprego

Ticketing Sales & Strategy Coordinator

Department: Ticketing, Hospitality & Stadium Revenue

Employment Type: Fixed Term - Full Time

Location: Brazil

Description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

THE POSITION

Reporting organizationally to the Ticketing Sales Strategy Manager, the Ticketing Sales & Strategy Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will assist the planning and the definition of the process relative to the creation of all the customer's communications and collaterals across the ticket sales process, under the applicable sales strategy and ticketing requirements, and work closely with all the other sub-teams or Functional Areas.

The Data Engineer Specialist designs data pipelines and reports to analyze customer behavior using KPI dashboards and ensure data quality. They collaborate cross-functionally to gather and implement requirements for reports that enable the CRM team to monitor the FIFA Women's World Cup 2027™ project.

• Design, develop, and maintain efficient data pipelines to support the Sales Strategy team in setting up various reports for monitoring project evolution, including the ingestion, processing, and transformation of large volumes of data from various sources.
• Collaborate with cross-functional teams, including Sales Strategy, Sales Collaterals and Communications, and Customer Care, to gather requirements and timelines, and translate them into technical solutions.
• Define and track KPI dashboards with the Sales Strategy team to continuously review and report on customer behaviors, ensuring a comprehensive understanding of the information.
• Liaise with internal and external stakeholders or providers to obtain the necessary data for building required reports.
• Ensure the quality and availability of data, performing data profiling, cleansing, and validation processes.

YOUR PROFILE

SKILLS FRAMEWORK

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

EDUCATION & QUALIFICATIONS

Bachelor's or master's degree or equivalent in a relevant area such as Digital Marketing, Communications, or similar.

WORK EXPERIENCE

Minimum three years of experience creating and managing content for ticketing processes/solutions for events, ideally in the sports industry.

Using content management and Marketing Automation Tools within large-scale projects, ideally inside ticketing and/or sports events, that require strong communication and organizational skills.

Managing projects related to content creation and/or coordinating translations that require attention to the details, ensuring accuracy and consistency.

Venue and onsite operations experience for large-scale events, ideally in the sports industry is nice to have.

Communication and problem-solving skills.

Translations experience to translate digital content and documents from English to Portuguese and vice-versa would be an advantage.

LANGUAGES

Fluent in English and Portuguese, spoken and written.

A native level of at least one of the following: French, Spanish, German or Arabic is nice to have.

TECHNOLOGY

Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Marketing Automation Tools and Content management platforms.

Experience with Ticketing Systems is nice to have

Certifications & Requirements

• Ability to re-locate to Rio de Janeiro
• Right to work in Brazil