Voice & IP Infrastructure Analyst

Caterpillar Financial Services Corporation; Piracicaba; Presencial; BRL 120 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistanceChristmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group (Young Pro, W

Resumo da oferta

Caterpillar Financial Services Corporation is seeking an experienced IT professional to join the Unified Communications and Collaboration team in a major infrastructure role.

You will help deliver, automate, and modernize global voice services, including Microsoft Teams Calling, SBCs, SIP trunking, and carrier connectivity, while improving reliability and performance across the organization.

Qualificações

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Pre-advanced English.
• Experience with enterprise infrastructure, networking, voice services, unified communications, cloud services, or IT operations.
• Understanding of telephony or network fundamentals such as SIP, call routing, IP networking, DNS, or connectivity troubleshooting.
• Strong troubleshooting, analytical, and problem solving skills.
• Strong communication skills and ability to work effectively across teams.

Responsabilidades

• Support the team’s five core services: Phone System, Call Centers, Digital Signage, Video Conference, NA Cellular Device Support.
• Deliver and improve global voice services including Microsoft Teams Calling, telephone number management, voice provisioning, call routing, dial plans, call flows, carrier services, and communications platform administration.
• Modernize communications infrastructure through deployment, configuration, support, and continuous improvement of Microsoft Teams Calling, SBCs, SIP trunking, E911, analog gateways, and carrier services.
• Investigate complex voice and collaboration issues, identify root causes, reduce recurring incidents, and improve user experience, partnering with infrastructure teams, vendors, carriers, and service owners.
• Use scripting, automation, analytics, AI tools, and process improvement methods to reduce manual work, improve data quality, accelerate service delivery, and simplify operations.
• Support E911 configuration, validation, data accuracy, service documentation, and operational processes for reliable emergency calling and business continuity.

Conhecimentos

Infrastructure & Networking

Unified Communications

Voice Services

Automation & Scripting

Microsoft Teams Calling

PowerShell

Cloud Services

Formação académica

Bachelor's degree in IT/CS

Ferramentas

PowerShell

SBCs

SIP trunking

Carrier connectivity

Descrição da oferta de emprego

Career Area

Technology, Digital and Data

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Job Summary

Join Caterpillar’s global Unified Communications and Collaboration team and help shape the future of enterprise communications. This role supports the core services that keep Caterpillar connected: Phone System, Call Centers, Digital Signage, Video Conference, and NA Cellular Device Support.

This is not a traditional phone support role. This is a modern infrastructure role focused on Microsoft Teams Calling, Session Border Controllers, SIP services, E911, carrier connectivity, analog gateway modernization, automation, AI enabled operations, and service reliability improvements.

The successful candidate will help deliver, improve, automate, and modernize communication services that employees and business operations rely on every day. This role is a strong fit for someone with experience in infrastructure, networking, Microsoft Teams, collaboration platforms, cloud services, voice technologies, automation, contact center support, video conference support, digital signage, cellular device support, or enterprise operations who wants to grow into a broader communications infrastructure career.

Key responsibilities

• Support the team’s five core services
  
  • Phone System
  • Call Centers
  • Digital Signage
  • Video Conference
  • NA Cellular Device Support
• Deliver modern enterprise voice services
  Deliver and improve global voice services including Microsoft Teams Calling, telephone number management, voice provisioning, call routing, dial plans, call flows, carrier services, and communications platform administration.
• Modernize communications infrastructure
  Contribute to the modernization of Caterpillar’s voice environment through deployment, configuration, support, and continuous improvement of technologies including:
  • Microsoft Teams Calling
  • Session Border Controllers
  • SIP trunking
  • E911 and emergency calling
  • Analog gateways
  • Carrier services
• Improve service reliability
  Investigate complex voice and collaboration issues, identify root causes, reduce recurring incidents, and improve the user experience. Partner with infrastructure teams, vendors, carriers, and service owners to improve reliability, supportability, and operational performance.
• Simplify and automate operations
  Use scripting, automation, analytics, AI tools, and process improvement methods to reduce manual work, improve data quality, accelerate service delivery, and simplify operations.
• Support critical communication readiness
  Support E911 configuration, validation, data accuracy, service documentation, and operational processes that help ensure reliable emergency calling and business continuity capabilities.

What you need to have – Skills

Infrastructure & Technical Expertise:

Applies foundational knowledge of IT infrastructure, including systems, networking, and hardware, to support and improve technical environments.

Troubleshooting & System Support:

Uses structured approaches to identify, analyze, test, and resolve technical issues, ensuring system reliability and performance.

Technology & Requirements Understanding:

Understands basic technology advisory principles, requirements gathering, and system interactions across software, hardware, and telecommunications.

Documentation & Continuous Learning:

Maintains accurate technical documentation while continuously developing skills and expanding knowledge across infrastructure and business processes.

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Pre-advanced English.
• Experience with enterprise infrastructure, networking, voice services, unified communications, collaboration platforms, cloud services, or IT operations.
• Understanding of telephony or network fundamentals such as SIP, call routing, IP networking, DNS, or connectivity troubleshooting.
• Strong troubleshooting, analytical, and problem solving skills.
• Strong communication skills and ability to work effectively across teams.

Top Candidates Will Also Have

• Experience with Microsoft Teams Calling, SBCs, SIP trunking, or carrier connectivity.
• Experience with PowerShell, automation, AI tools, reporting, or process improvement.
• Knowledge of E911, ServiceNow, or enterprise collaboration platforms.
• Experience working in large enterprise environments.

Benefits

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistanceChristmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

Eligibility

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.