Product Support Engineer (Fixed-term)

Caterpillar Inc.; São Paulo; Presencial; BRL 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group

Resumo da oferta

Caterpillar Inc. is seeking a Product Support professional to source engine specifications, provide troubleshooting guidance, and advocate for customers and dealers across the North and South American networks. The role focuses on minimizing downtime and improving service quality in a fast-paced environment.

The position is onsite five days a week in São Paulo, Brazil, with up to 10% travel. A U.S.-based global equipment leader, Caterpillar offers diverse benefits and a fixed-term contract

Qualificações

• Bachelor’s degree.
• Pre Advanced English.
• Demonstrated ability to apply logical troubleshooting processes to identify issues and support resolution.
• Experience diagnosing and troubleshooting diesel engine and aftertreatment related issues.
• Previous assignments in a customer or dealer facing role supporting the service of equipment.

Responsabilidades

• Source and deliver engine specifications and troubleshooting guidance to Technical Communicators within North and South America’s dealer and distributor networks.
• Act as a strong advocate for both customers and dealers, ensuring their product issues are effectively resolved to maximize machine uptime.
• Identify and lead process improvements to increase team efficiency, quality, and velocity.
• Initiate action for product improvements within the service team and act as the conduit for information flow between the dealer and engineering.

Conhecimentos

Customer Focus

Service Excellence

Problem Solving

Effective Communications

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

Job Description

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Product Support

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Supports new products or changes to existing products.

What Will You Do

• Source and deliver engine specifications and troubleshooting guidance to Technical Communicators within North and South America’s dealer and distributor networks.
• Act as a strong advocate for both customers and dealers, ensuring their product issues are effectively resolved to maximize machine uptime.
• Identify and lead process improvements to increase team efficiency, quality, and velocity.
• Initiate action for product improvements within the service team and act as the conduit for information flow between the dealer and engineering.

Skills

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Basic Requirements

• Bachelor’s degree
• Pre Advanced English
• Demonstrated ability to apply logical troubleshooting processes to identify issues and support resolution

Top Candidates Will Also Have

• Experience diagnosing and troubleshooting diesel engine and aftertreatment related issues.
• Previous assignments in a customer or dealer facing role supporting the service of equipment.

Additional Information

• Up to 10% domestic and international travel required.
• This is a fixed-term position (1 year).

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
• Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.