User Operations Manager

DiDi Global; Região Imediata de São Paulo; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An established industry player seeks a passionate data analyst to drive business strategies through data insights. In this dynamic role, you'll analyze user behavior, conduct A/B testing, and collaborate with cross-functional teams to optimize the user transaction flow. If you're eager to make a significant impact in the world of mobility and delivery services, this is the perfect opportunity for you. Join a forward-thinking company that values diversity and innovation, and help shape the future of user experiences in a fast-paced environment.

Qualificações

• User-centric mindset with strong analytical and problem-solving abilities.
• Experience in data analysis and A/B testing for user experience optimization.

Responsabilidades

• Monitor KPIs related to transaction conversions and identify optimization opportunities.
• Collect and analyze user feedback to enhance transaction experience.

Conhecimentos

Problem-solving skills

Analytical skills

User behavior understanding

A/B testing

Descrição da oferta de emprego

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview

If you are passionate about business, data, and entrepreneurship, this is the position for you! We develop data analysis, business insights, and data models to develop business strategies for DiDi's ride-hailing business. This is undoubtedly an excellent opportunity to soak up the world of business and big data-based decisions.

Role Responsibilities

• User Conversion Analysis: Monitor key performance indicators (KPIs) related to transaction conversions, analyze trends, and identify areas of opportunity for optimization;
• User Feedback Integration: Collect and analyze feedback from users to inform product improvements and enhance overall satisfaction with the transaction experience;
• Collaboration: Work closely with product managers, data scientists, and engineers to develop strategies that align with business goals and optimize the user transaction flow;
• A/B Testing: Conduct A/B testing on search results and recommendation features to ensure continuous improvement of user transaction experience.

Role Qualifications

• A user-centric mindset and excellent problem-solving skills;
• Strong analytical skills with experience in data analysis and A/B testing;
• Deep understanding of user behavior, search algorithms, and recommendation systems.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in win-win collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in diversity and inclusion – Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Women, and 99Families.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms