Operations Associate

System1

São Paulo

Hybrid

BRL 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Flexible working arrangements

Opportunities for international travel

Job summary

A leading marketing solutions company in São Paulo is seeking an Operations Associate to support commercial and research teams. You will manage project delivery, ensure customer satisfaction, and work collaboratively with internal teams. Ideal candidates will have strong communication skills in English and at least two years of experience. This role offers a hybrid working model and opportunities for international travel.

Qualifications

Two or more years' work experience.
Experience with ticketing systems is helpful.
Ability to define key issues and provide supporting detail.

Responsibilities

Support commercial and research teams on customer projects.
Oversee process management of suppliers.
Respond to queries in the ticketing system.

Skills

Customer service skills

Good communication in English

Problem-solving skills

Project management

Tools

Microsoft Office

Jira

Salesforce

Job description

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Location: Sao Paulo, Brazil (Please apply with an English CV)

Operations Associate, Americas

Location: Sao Paulo, Brazil (Please apply with an English CV)

Our Mission at System1 is to empower every marketer to create effective advertising, launch successful innovation and build brand equity. We enable this through 3 market-beating products – Test Your Ad, Test Your Idea and Test Your Brand – underpinned by world-class IP that offers the most predictive measure for what drives effectiveness.

We have created the world’s largest data platform for advertising, innovation, and brand effectiveness. This includes our database of over 70,000 ads and 50,000 ideas, tested in 90 countries, with more than 10 million people. This creative effectiveness platform enables our customers to benchmark their marketing versus competitors and their category. On top of that, our expert creative guidance helps clients to generate unique insight into what’s most effective for their brand and business. As a result, System1 works with hundreds of the world’s most famous consumer and business brands.

We’re an inclusive company with diverse teams across Europe, the USA, Latin America, and Asia Pacific, and are proud to have been named a Sunday Times “Best Place to Work”. We operate a “flexible first” working model so are always happy to talk flexible working arrangements including part time options.
Becoming part of our team We’re a dynamic, fast-growing business (25% growth last year!) and we need top-tier talent to join us on that journey.
We are looking for a talented and experienced person to join our global Operations team, supporting our Commercial and Research colleagues to deliver fantastic solutions to our customers.
What will you be doing?

Supporting the commercial and research teams on customer projects to ensure seamless customer delivery
Overseeing the efficient end to end process management of our global network of suppliers (project management teams, translation agencies, sample panels and monitoring teams) and hold them to established service levels
Day-to-day project support and communication to internal teams, ensuring delivery of excellent customer service within agreed SLAs
Responding to incoming queries in a ticketing system to help with questions on process, best practises and costs for client tests
Identifying and resolve challenges and issues within the delivery operations process and keep instruction documents updated
Support the operational smooth running of the company with some small but important admin functions

You need to be this type of person:

Have a strong desire to help others and delight people with your customer service skills

Comfortable and calm working in a fast-paced environment and dealing with changes as they arise.
Confident communicating at all levels, both internally and externally and liaising with other operational teams on project progress.
Happy working collaboratively as part of a team and building great working relationships across the company while being the first point of contact for colleagues on individual projects.
Able to prioritize workload and be resourceful in finding answers
Be positive and conscientious, with a flexible approach and display honesty and integrity in everything you do.
Be eager to learn new skills, products, and processes and keen to build on existing experience.
Able to define key issues and provide supporting detail to reach resolution.
Have great analytical and problem-solving skills with the ability to troubleshoot detailed delivery issues

You need to have the following experience:

Great communication skills in English (both written and verbal)
Two or more years’ work experience
Basic experience with Microsoft Office suite is essential and any ticketing systems (eg., Jira, Salesforce, ServiceNow, etc) is helpful

Other key things to note:

This role will be working in English, regardless of the location of the customer or the supplier
The working hours will be 7am - 4pm
We are a hybrid-first business; you will not be expected to be in the office on a regular basis (though we do have an office in Sao Paolo if you want to)
You will be expected to travel internationally (UK and/ or US) at least once a year, and to Sao Paolo at least twice a year

Seniority level