Training Delivery Specialist (Bilingual)

GM Financial; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in automotive financing is seeking a Training Delivery Specialist (Bilingual) to implement and facilitate training across its international operations. This mid-senior level role requires excellent communication skills, a Bachelor's degree, and experience in training delivery, aiming to enhance employee performance and customer experiences.

Qualificações

• 3–5 years classroom and/or webinar facilitation experience.
• Bilingual in English and Spanish and/or Portuguese.
• Experience with ADDIE and Adult Learning Principles.

Responsabilidades

• Implement and facilitate onsite and virtual training.
• Gather training requests and analyze performance gaps.
• Evaluate courses and recommend solutions based on effectiveness.

Conhecimentos

Communication

Presentation

Interpersonal Skills

Analytic Skills

Problem-Solving

Formação académica

Bachelor’s degree in Learning Development or Education

Ferramentas

MS Office

SharePoint

Oracle LMS

Microsoft Teams for Training

Power BI

Descrição da oferta de emprego

Training Delivery Specialist (Bilingual)

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Job Description

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences, and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

The Training Delivery Specialist is responsible for implementing and facilitating onsite and virtual training. Responsible for determining training needs and acting as a resource for employees. This position will deliver multi-functional courses to drive a customer-focused, experience-driven learning culture across GM Financial International Operations (GMF IO). This role contributes to standardization and alignment of the GMF IO vision to deliver better customer experiences by equipping employees with operational knowledge through an integrated approach and ongoing learning experiences.

Responsibilities

1. Provide quality learner experiences by demonstrating excellent facilitation/training skills in the classroom, webinars, and in the workplace.
2. Collaborate with a team of local and remote trainers.
3. Work with interdisciplinary teams including employees, management, SMEs, and other stakeholders to support IO operations and:
4. Gather training requests and needs due to performance gaps.
5. Identify audience traits that may impact learning solutions or guide delivery.
6. Evaluate courses to recommend the best fit for employee/area needs.
7. Analyze training evaluation activities to measure effectiveness, including business impact.
8. Identify opportunities for improvement through data analytics and reporting.
9. Utilize sound adult learning methodologies to deliver courses for key functional areas, roles, and initiatives (e.g., skills development, systems, products, customer service).
10. Maintain up-to-date knowledge of industry trends and best practices in training.
11. Coordinate logistics such as booking rooms, printing materials, and ordering catering to ensure smooth course delivery.
12. Participate in the overall design and delivery process as needed.
13. Maintain strict confidentiality of all information.
14. Travel may be required.

Qualifications

• Bachelor’s degree (minimum), preferably in Learning Development or Education.
• 3–5 years classroom and/or webinar facilitation experience.
• Proficiency in MS Office, SharePoint, Oracle LMS, Microsoft Teams for Training, Power BI.
• Bilingual in English and Spanish and/or Portuguese.
• Experience with ADDIE, Instructional Systems Design, Adult Learning Principles, and Learning Styles.

Candidate Must Have

• Excellent communication, presentation, and interpersonal skills, including consultative, influencing, conflict management, and negotiation skills.
• Strong organizational skills and ability to build and maintain relationships.
• Effective training delivery capabilities.
• Good time management skills to prioritize and meet deadlines.
• Strong analytic, reporting, and problem-solving skills.

Candidate May Have

• Experience in the Financial Services industry or operational roles.
• Experience working with multi-cultural, multi-national, or decentralized teams.
• Project management skills to handle multiple resources, timelines, and objectives.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources