Customer Insights and Strategy Delivery Specialist

NPS Prism; São Paulo; Híbrido; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Customer Insights and Strategy Delivery Specialist, where you'll be integral to enhancing customer experiences through data-driven insights. This hybrid role involves collaborating with clients and teams to ensure they maximize the value of our innovative platform. Your expertise in data analysis and client engagement will help shape compelling narratives and presentations that drive strategic decisions. If you thrive in a dynamic environment and have a passion for customer experience, this is the perfect opportunity to make a significant impact.

Qualificações

• 4+ years in strategy consulting or customer insights roles.
• Strong analytical skills to interpret complex data.

Responsabilidades

• Support client onboarding and ongoing adoption of NPS Prism.
• Analyze datasets and transform data into compelling narratives.

Conhecimentos

Analytical Skills

Client Engagement

Data Analysis

Communication Skills

Presentation Skills

Collaboration Skills

Customer Experience Metrics

Ferramentas

Excel

Tableau

Descrição da oferta de emprego

Customer Insights and Strategy Delivery Specialist

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2 days per week) based in São Paulo.

Please submit your resume in English.

NPS Prism is a market-leading, cloud-based customer experience (CX) benchmarking and operational improvement platform, wholly owned by Bain & Company. Our platform delivers actionable insights and analysis that help organizations design game-changing customer experiences. Built on rigorous research methodology and robust data, Prism enables clients to benchmark their performance on overall NPS and each step of the customer journey against competitors.

Hybrid position (2 days per week) based in São Paulo.

Please submit your resume in English.

NPS Prism, launched in 2019, has rapidly grown to a team of over 200, serving dozens of clients worldwide. Although it operates as its own entity, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms globally, recognized as one of the best places to work.

We value diversity, inclusion, and collaboration, believing they are key to building exceptional teams. We hire talented individuals and foster an environment for growth and excellence.

What You’ll Do

As a Customer Insights and Strategy Delivery Specialist, you will be a key contributor on the Commercial team, reporting to a Sr. Client Engagement Manager (Sr CEM). Your role involves working with various teams to ensure clients realize the full value of Prism by generating insights from data and managing client interactions.

This fast-paced, cross-functional role combines client engagement, data analysis, and strategic storytelling. You will build insights, craft presentations, support training, and assist clients in integrating Prism into their decision-making processes.

Responsibilities include:

• Supporting client onboarding, engagement, and ongoing adoption of NPS Prism
• Analyzing large datasets, deriving insights, and transforming complex data into compelling narratives
• Collaborating with your Sr CEM to prepare client-ready materials and presentations that communicate CX insights
• Assisting the Sr. Director with data extractions for strategic reports
• Participating in client meetings to deliver insights and support
• Creating and delivering training sessions and materials for clients
• Managing custom data requests aligned with Sr CEM priorities
• Becoming a subject matter expert in Prism’s metrics and industry-specific CX dynamics
• Managing client request backlog and data refreshes

Required Skills and Experience

• At least 4 years in strategy consulting, customer insights, analytics, or similar client-facing roles
• Strong analytical skills with the ability to interpret complex data and extract insights
• Proficient in Excel and Tableau or similar tools for data analysis and visualization
• Excellent PowerPoint skills for translating analysis into presentations
• Strong communication and collaboration skills with a client-focused approach
• Passion for customer experience and loyalty metrics like NPS
• Ability to thrive in dynamic environments, managing multiple priorities
• Fluent English proficiency, both written and verbal (assessment during the process)