Training Delivery Specialist

GM Financial; São Paulo; Presencial; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player seeks a Training Delivery Specialist to enhance the learning culture across its international operations. This role focuses on delivering engaging training experiences, both onsite and virtually, while collaborating with diverse teams to meet training needs. The ideal candidate will possess strong facilitation skills, a background in education, and the ability to communicate effectively in multiple languages. Join a forward-thinking company that values work-life balance and offers competitive benefits, including extended parental leave and community investment opportunities.

Serviços

Extended Maternity & Paternity Leaves

Personal Days

Community Investment Hours

Wellness Activities

Qualificações

• 3-5 years of experience in classroom and webinar facilitation.
• Strong training capabilities and excellent presentation skills.
• Bilingual in English, Spanish, and/or Portuguese.

Responsabilidades

• Deliver quality learner experiences through effective training.
• Collaborate with local and remote trainers for course delivery.
• Analyze training effectiveness and identify improvement opportunities.

Conhecimentos

Facilitation Skills

Communication Skills

Organizational Skills

Analytic Skills

Problem-Solving Skills

Time Management

Interpersonal Skills

Formação académica

Bachelor’s Degree

Learning Development

Education

Ferramentas

MS Office

SharePoint

Oracle LMS

Microsoft Teams

Power BI

Descrição da oferta de emprego

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role

The Training Delivery Specialist is responsible for implementing and facilitating onsite and virtual training. Responsible for determining training needs and acting as a resource for employees. This position will deliver multi-functional courses to drive a customer-focused, experience-driven learning culture across GM Financial International Operations (GMF IO). This position will contribute to the standardization and alignment of the GMF IO vision to deliver better customer experiences by equipping employees, through an integrated approach, with operational knowledge and delivering ongoing learning experiences.

What you need

• Bachelor’s degree (minimum). Learning Development, Education (preferred)
• Classroom and/or webinar facilitation: 3 – 5 years
• Software/systems: MS Office, SharePoint, Oracle LMS, Microsoft Teams for Training, Power BI
• Bilingual (English, and Spanish, and/or Portuguese)
• Experience and exposure to ADDIE, Instructional Systems Design, Adult Learning Principles, and Learning Styles such as:
• Training Delivery/Facilitation
• Classroom
• Webinar
• Evaluation and measurement
• Kirkpatrick evaluation model (Level 1 – 4)

Candidate must have:

• Excellent oral, written, and presentation skills; ability to communicate to individuals and groups, including consultative, influencing, conflict management, and negotiation skills
• Excellent organizational skills and ability to create and maintain work relationships. Demonstrated interpersonal skills to communicate with project teams and stakeholders effectively
• Strong training capabilities
• Strong time management skills with the ability to establish priorities and meet deadlines
• Strong analytic, reporting, and problem-solving skill set

Candidate may have:

• Experience in the Financial Services industry and operational-related positions
• Proven experience working with multi-functional, multi-cultural, different countries, and/or decentralized teams
• Strong project management skill set with the ability to manage multiple resources, timelines, milestones, and objectives

What you will be doing

• Provide quality learner experiences by demonstrating excellent facilitation/training skills in the classroom, through webinars, and in the learner’s workplace.
• Collaborate as part of a team of local and remote trainers.
• Work with interdisciplinary teams that include employees, management, SMEs, and other stakeholders to support IO operations and:
  • Gather training requests and needs due to performance gaps.
    o Identify audience traits that may impact learning solutions or guide solution delivery.
    o Evaluate courses to recommend the best one for the needs of the employees/area.
  • Analyze training evaluation activities to measure course/program effectiveness (up to and including business impact)
  • Identify opportunities for improving courses or programs through data analytics and reporting
  • Utilize sound adult learning methodologies to deliver courses for key functional areas, roles, and initiatives to support GMF IO operations. (On-going skills development, systems, products, customer service, etc.)
  • Maintain up-to-date knowledge of industry trends and best practices in training
  • Work with the logistics coordinator to book rooms, print materials, order catering, etc., to ensure flawless training courses and program delivery.
  • Participate in the overall design and delivery process as required.
  • Maintain strict confidentiality of all information.
  • Travel may be required. (<25%)

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Disclaimer

Brazil - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.