TikTok Shop - Account Manager, Consumables (Brazil)

TikTok Inc.; São Paulo; On-site; BRL 100,000 - 145,000; Full time

Job summary

TikTok in Brazil is seeking a results-oriented Partner Manager in São Paulo to acquire and manage top Brazilian partners in the hardline category. You will build strong partner relationships, negotiate best deals, and help partners expand exposure by leveraging creators and collaborative opportunities.

You will maintain service quality, monitor performance, and use data to define requirements, identify opportunities, and prioritize solutions in a fast-growing commerce ecosystem.

Qualifications

• Bachelor's degree or above.
• 1+ years relevant working experience.
• Fluent in English and Portuguese, strong cross-functional communication.
• Strong interpersonal, negotiation, and analytical skills.
• Customer service orientation with client-facing experience.
• Preferred: category management experience in beauty or related sectors.
• Strong sense of social content and familiarity with livestream/short-video and influencers.

Responsibilities

• Acquire and manage Brazilian top business partners to kick off business for the hardline category.
• Build and maintain relationships with partners, negotiate and secure best deals based on campaign.
• Help business partners gradually expand exposure by leveraging creators' capabilities or building their own.
• Discover new collaborative opportunities with partners' short-term and long-term development plans.
• Maintain service quality provided by partners - low cancellation and return rate, reviews, and other components to increase conversion rate and customer satisfaction.
• Utilize data proficiently to understand pain points, formulate business requirements, identify opportunities and prioritize solutions.

Skills

Fluent in English and Portuguese

Communication skills

Negotiation skills

Analytical skills

Client-facing experience

Collaboration

Education

Bachelor's degree or above

Job description

Responsibilities

About the team

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:

• Acquire and manage Brazilian top business partners to kick off business for the hardline category.
• Build and maintain relationships with partners, negotiate and secure best deals based on campaign;
• Help business partners gradually expand exposure by leveraging creators' capabilities or building their own;
• Discover new collaborative opportunities with partners' short-term and long-term development plans;
• Maintain service quality provided by partners - low cancelation and return rate, reviews, and other components to increase conversion rate and customer satisfaction;
• Utilize data proficiently to understand pain points, formulate business requirements, identify opportunities and prioritize solutions.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above
• 1+ years relevant working experience;
• Fluent in English and Portuguese, good communication and collaboration skills working cross functionally in a global working environment.
• Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
• Customer service orientation and experience working in a client facing capacity;

Preferred Qualifications:

• Experienced in relatable in-category management, at a large partners, or agency side or other company with specialism in beauty is preferred.
• Strong sense of social content (livestream and short-video is a preference), practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus;
• Collaborative and open to changes and challenges and learn;
• Ability to thrive in ambiguity and adapt quickly to change.