TikTok Commerce Account Manager - Fashion

TikTok Inc.; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

TikTok is seeking a results-driven Partnerships professional for our São Paulo team. You will acquire and manage Brazilian fashion partners, negotiate campaigns, and help partners scale exposure by leveraging creators or developing their own content.

Your role requires strong client-facing experience, fluent English and Portuguese, and the ability to drive cross-functional collaboration in a fast, global environment.

Qualifications

• Strong interpersonal, communication, negotiation, and analytical skills.
• Customer service orientation with client-facing experience.
• 3+ years of relevant working experience.
• Fluent in English and Portuguese; strong cross-functional collaboration.

Responsibilities

• Acquire and manage Brazilian top business partners, focusing on fashion.
• Build and maintain partner relationships; negotiate and secure best deals per campaign.
• Help partners expand exposure by leveraging creators or building their own.
• Identify and pursue new collaborative opportunities aligned with partner plans.
• Maintain partner service quality—low cancellations/returns, reviews, and satisfaction.
• Utilize data to identify pain points, define requirements, and prioritize solutions.

Skills

Interpersonal skills

Communication

Negotiation

Analytical skills

Job description

Responsibilities

About the team

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

• Acquire and manage Brazilian top business partners to kick off business, focus on fashion category.
• Build and maintain relationships with partners, negotiate and secure best deals based on campaign;
• Help business partners gradually expand exposure by leveraging creators' capabilities or building their own;
• Discover new collaborative opportunities fit into partners' short-term and long-term development plans;
• Maintain service quality provided by partners - low cancelation and return rate, reviews, and other components to increase conversion rate and customer satisfaction;
• Utilize data proficiently to understand pain points, formulate business requirements, identify opportunities and prioritize solutions.

Qualifications

Minimum Qualifications:

• Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
• Customer service orientation and experience working in a client facing capacity;
• 3+ years relevant working experience;
• Fluent in English and Portuguese, good communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualifications:

• Experienced in relatable in-category management, at a large partners, or agency side or other company with specialism in Fashion is preferred;
• Strong sense of social content (livestream and short-video is a preference) , practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus;
• Collaborative and open to changes and challenges and learn;
• Ability to thrive in ambiguity and adapt quickly to change.

Responsibilities

About the team

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

• Acquire and manage Brazilian top business partners to kick off business, focus on fashion category.
• Build and maintain relationships with partners, negotiate and secure best deals based on campaign;
• Help business partners gradually expand exposure by leveraging creators' capabilities or building their own;
• Discover new collaborative opportunities fit into partners' short-term and long-term development plans;
• Maintain service quality provided by partners - low cancelation and return rate, reviews, and other components to increase conversion rate and customer satisfaction;
• Utilize data proficiently to understand pain points, formulate business requirements, identify opportunities and prioritize solutions.

Qualifications

Minimum Qualifications:

• Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
• Customer service orientation and experience working in a client facing capacity;
• 3+ years relevant working experience;
• Fluent in English and Portuguese, good communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualifications:

• Experienced in relatable in-category management, at a large partners, or agency side or other company with specialism in Fashion is preferred;
• Strong sense of social content (livestream and short-video is a preference) , practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus;
• Collaborative and open to changes and challenges and learn;
• Ability to thrive in ambiguity and adapt quickly to change.