Test Ad – Do Not Apply

Thomson Medical Pte Ltd; Região Norte; On-site; BRL 48,000 - 72,000; Full time

Job summary

Thomson Medical Pte Ltd in North Brazil region is seeking a Senior Patient Service Officer to ensure high-quality patient service and smooth day-to-day operations of the healthcare facility. The role acts as a main contact for patients and families, coordinating administrative tasks and supporting junior officers in delivering timely, professional service.

Key duties include appointment bookings, front-desk enquiries, registration procedures, billing, and maintaining accurate patient records in

Responsibilities

• Coordinate appointment bookings for Thomson Specialists (TMC) and ensure bookings are handled efficiently.
• Handle phone and walk-in enquiries on Thomson Specialists services promptly, tactfully and professionally.
• Schedule appointments and coordinate laboratory or diagnostic imaging services for patients where required.
• Perform patient registration procedures and ensure visit documentation is complete.
• Collect cash payments, perform e-filing and update third-party billing information.
• Compile and file medical reports and maintain accurate patient-related records.
• Attend to customer complaints expeditiously, escalate to the Supervisor and support corrective or preventive actions.
• Maintain and update quality records according to identification, filing, storage, maintenance and disposition guidelines.
• Provide feedback to Operations Manager on vendor products and services to support vendor evaluation.
• Prepare statistics, filing, typing, dispatch mails/reports, order stationery and office supplies, and prepare/send monthly corporate bills to clinic.

Job description

Group Company: Thomson Medical Pte Ltd

Designation: Senior Patient Service Officer

Position description:

The Senior Patient Service Officer is responsible for delivering a high standard of patient service and supporting the smooth day-to-day operations of the healthcare facility. The role serves as a key point of contact for patients and their families, coordinates administrative and operational activities, and supports junior Patient Service Officers in providing timely, accurate, and professional service.

Primary Responsibilities:

• 1. Coordinate appointment bookings for Thomson Specialists (TMC) and ensure bookings are handled efficiently.
• 2. Handle phone and walk-in enquiries on Thomson Specialists services promptly, tactfully and professionally.
• 3. Schedule appointments and coordinate laboratory or diagnostic imaging services for patients where required.
• 4. Perform patient registration procedures and ensure visit documentation is complete.
• 5. Collect cash payments, perform e-filing and update third-party billing information.
• 6. Compile and file medical reports and maintain accurate patient-related records.
• 7. Attend to customer complaints expeditiously, escalati`on to the Supervisor and support corrective or preventive actions.
• 8. Maintain and update quality records according to identification, filing, storage, maintenance and disposition guidelines.
• 9. Provide feedback to Operations Manager on vendor products and services to support vendor evaluation.
• 10.Prepare statistics, filing, typing, dispatch mails/reports, order stationery and office supplies, and prepare/send monthly corporate bills to clinic.

Additional Responsibilities:

• 1. Perform any other duties assigned by the Senior Staff Nurse or Operations Manager.
• 2. Support smooth front-counter administration, service recovery and coordination with clinical and support teams.
• 3. Help maintain a professional patient service experience through timely response, clear communication and accurate documentation.

Reporting Team

• Reporting Designation: Manager
• Reporting Department: Hospital & Inpatient Management