Clinic Assistant / Patient Care Coordinator

EKT SURGERY PTE. LTD.; Região Norte; Sur place; BRL 167 000 - 251 000; Plein temps

Avantages offerts par ce poste

Friendly team

On-the-job training

Career growth opportunities

Résumé du poste

EKT SURGERY PTE. LTD. in Singapore is seeking a patient services coordinator to be the first point of contact, creating a warm environment while ensuring a smooth patient experience.

You will handle registration, scheduling, billing and records, support the surgeon and clinic nurse, and help maintain a clean, efficient practice. Training is provided, with growth opportunities as the clinic expands.

Qualifications

• Friendly, patient and service-oriented with good communication and interpersonal skills.
• Organized, meticulous and able to multitask effectively.
• Responsible, dependable and able to work independently as well as part of a team.

Responsabilités

• Welcome patients and assist with registration, appointment scheduling and general enquiries.
• Manage phone calls, messages and patient correspondence in a friendly and professional manner.
• Coordinate investigations, referrals, hospital admissions, surgical bookings and follow-up appointments.
• Handle billing, payment collection, insurance claims, Medisave claims and other administrative documentation.
• Maintain accurate patient records using the clinic management system, ensuring patient confidentiality.
• Assist with medication dispensing under supervision and clinic protocols.
• Manage clinic supplies, medications and consumables, including stock checks and ordering.
• Support the surgeon and clinic nurse with day-to-day administrative and operational needs.
• Maintain a clean, tidy and welcoming clinic environment.
• Work closely with the team to ensure smooth clinic operations and high standard of patient service.

Connaissances

Customer service

Communication

Multitasking

Organisational skills

Computer literacy

Formation

GCE 'O' Level / Diploma or equivalent

Outils

EMR/Clinic management software

MS Office/Google Suite

Description du poste

About the role

As an important member of our small, close-knit team, you will be the first point of contact for many of our patients, helping to create a warm and welcoming environment while ensuring a smooth and pleasant patient experience. This is a great opportunity for someone who enjoys interacting with people, takes pride in providing excellent service and would like to grow with a specialist healthcare practice.

Key responsibilities

• Welcome patients and assist with registration, appointment scheduling and general enquiries.

• Manage phone calls, messages and patient correspondence in a friendly and professional manner.

• Coordinate investigations, referrals, hospital admissions, surgical bookings and follow-up appointments.

• Handle billing, payment collection, insurance claims, Medisave claims and other administrative documentation.

• Maintain accurate patient records using the clinic management system, ensuring patient confidentiality.

• Assist with medication dispensing under appropriate supervision and clinic protocols.

• Manage clinic supplies, medications and consumables, including stock checks and ordering.

• Support the surgeon and clinic nurse with day-to-day administrative and operational needs.

• Maintain a clean, tidy and welcoming clinic environment.

• Work closely with the team to ensure smooth clinic operations and a high standard of patient service.

About you

• GCE 'O' Level, 'A' Level, NITEC, Higher NITEC, Diploma or equivalent qualification.

• Prior experience in a medical or specialist outpatient clinic is preferred, although training can be provided for suitable candidates.

• Friendly, patient and service-oriented, with good communication and interpersonal skills.

• Organized, meticulous and able to multitask effectively.

• Responsible, dependable and able to work independently as well as part of a team.

• Comfortable using computers and learning electronic medical record and clinic management systems.

• Positive attitude, willingness to learn and ability to adapt to a growing practice.

• Experience with insurance claims, Medisave and surgical or hospital coordination would be an advantage.

About us

We are a specialist general surgical practice in Singapore focusing endoscopy, advanced laparoscopic, and robotic procedures.

Benefits

• A friendly, supportive and collaborative working environment.

• Opportunity to be part of the founding team of a new specialist surgical practice.

• On-the-job training and opportunities for professional development.

• Opportunities for career growth as the practice expands.

• Competitive salary commensurate with experience and qualifications.